Revenue Operations & Labor Strategy Analyst

About the Role

Key Responsibilities

• Manage ticket setup, pricing, inventory, and customer flow across all CAMP locations and experiences
• Develop and execute dynamic pricing strategies to optimize conversion and maximize revenue
• Own the backend ticketing system built on Shopify, partnering with Product and Tech to ensure platform reliability and enhancements
• Oversee day-to-day ticket operations including event builds, capacity management, blackout dates, and hold inventories
• Partner with Finance and HR to monitor and forecast labor spend across locations, aligning staffing levels with ticketed demand
• Maintain labor datasets and reporting workflows; identify and investigate labor variances, overtime trends, and cost inefficiencies
• Support weekly labor processing in coordination with HR, including auditing weekly timecards for accuracy and escalating discrepancies
• Analyze labor as a percentage of revenue and create dashboards connecting guest throughput with staffing ROI
• Partner with the Growth team on conversion tracking, attribution, and performance optimization across channels
• Liaise with Store Leadership to align workforce planning with show schedules and forecasted traffic
• Collaborate with Brand Partnerships to build and support co-branded ticketing experiences from pre-sale to post-event reporting
• Work with Retail, Creative, and Studio teams to integrate ticketing into larger brand moments, seasonal campaigns, and IP activations
• Monitor key KPIs like sell-through, conversion rate, drop-off, and average ticket price
• Generate performance reports and dashboards for leadership and location teams
• Use insights to test, iterate, and refine pricing, packaging, and customer flow strategies

Requirements

• 5-8 years of experience in a role spanning ticketing/events and financial operations (labor, FP&A, or workforce analytics)
• Experience with Shopify or similar ticketing platforms; familiarity with event setup workflows
• Knowledge of labor systems and time-tracking tools
• Strong analytical and spreadsheet skills; able to build models and dashboards from scratch
• Excellent communication and cross-functional collaboration skills across technical, creative, and operational teams
• Passion for family entertainment, live experiences, and optimizing how people work and play

Nice to Have

• Familiarity with analytics tools (GA4, Shopify Analytics, Looker, etc.)
• Understanding of labor law basics, tax implications, and state-by-state compliance nuances (especially in multi-state operations)

Benefits & Perks

• Medical Coverage & Pharmacy Benefits including virtual doctor visits
• Dental & Vision Coverage
• Gym and Wellness Discounts
• Voluntary Pet Insurance
• Health Care Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account (FSA)
• Life & AD&D Insurance
• Long Term Disability
• Mass Transit & Commuter Parking Programs
• 401(k) Plan (Employee contribution only)
• Benefits Concierge and Employee Assistance Program
• 20% off all merchandise at CAMP's retail stores and CAMP.com
• Flexible Paid Time Off (PTO) allowing employees to take time off as needed
• Paid holidays