Sales Operations and Marketing Manager

About the Role

Key Responsibilities

• Manage and develop the customer service team to improve service and support growth.
• Identify opportunities to streamline the sales process and improve efficiency.
• Deliver training to various stakeholders to enhance skills and knowledge.
• Develop and execute an overall marketing plan.
• Manage and update all price books, catalogs, and other marketing collateral.
• Develop and manage programs and incentives to drive growth.
• Manage the company's website and social media channels.
• Coordinate and manage all major tradeshows and represent the company at events as needed.
• Utilize tools to make product content accessible and understandable.
• Provide strategic messaging and technical content about differentiated solutions.
• Implement demand and lead generation strategies, including advertising and messaging.
• Establish Smith-Blair as a subject matter expert in the market.
• Build relationships with industry groups to enable growth.
• Research, analyze, and communicate market and competitive intelligence.
• Work with Sales to develop metrics and processes to enable partner success.
• Develop customer retention strategies, including managing net promoter score.
• Collaborate closely with Engineering, Sales, and Operations for project alignment.
• Gather Voice of Customer (VOC) insights for new products.
• Ensure marketing collateral and communications comply with Xylem brand standards.
• Foster an environment where best processes are shared among the team.
• Participate in Watermark and other programs aligned with Xylem's purpose-driven culture.

Requirements

• BA/BS degree in Business, Marketing, Engineering, or related field; MBA a plus.
• More than 5 years of relevant working experience, including some leadership roles.
• Industry knowledge preferred, such as channel sales or water utilities.
• Excellent communication and interpersonal skills.
• Ability to build relationships with clients and internal teams.

Nice to Have

• Experience with water industry or related sectors.
• Experience leading teams in a sales or marketing environment.

Qualifications

• Educational background in Business, Marketing, Engineering, or related field.
• Relevant work experience of over 5 years, including leadership.

Benefits & Perks

• Generous salary and benefit package including Medical, Dental, Vision plans.
• 401(k) plan with company contribution.
• Vacation pay based on years of service.
• Eleven paid holidays.
• Inclusion and diversity initiatives, Employee Resource Groups (ERG).