Seasonal, Quality Assurance Analyst

H&R Block

Temporary

Mid Level

29/hr-44/hr

about 1 month ago

Job Description

About the Role

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! As a seasonal Quality Assurance Analyst, you will be responsible for ensuring that software and hardware implementations are functional as specified, involved in the design cycle to create use cases, review requirements for tax accuracy, and ensure high-quality deliverables to enhance the customer experience during a seasonal period of up to 6 months.

Key Responsibilities

Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards
Create clearly documented defect reports that enable problems to be recreated along with suitable workarounds
Construct complete/thorough manual test cases based on test design and thorough knowledge of the product and its environment
Consistently ensure high-quality, thorough manual test cases that fully exercise product functionality, but consume minimal resources
Effectively use test automation where appropriate and available to increase the thoroughness of testing
Execute end-to-end functional tests and utilize automated tests developed by others to exercise system
Offer direct input into the requirements documents; review and give feedback based on product knowledge and understanding of customer issues
Create work plans for own deliverables and clearly document personal goals, plans, designs, and results
Contribute to end-to-end product testing strategy, focusing on the customer experience
Provide exceptional support experiences through handling cases escalated quickly
Troubleshoot and diagnose support cases to ensure SLAs are met with high end-user satisfaction
Help troubleshoot/support tax offices by phone and chat
Remote into and/or control desktops to resolve technical issues

Requirements

High school diploma or equivalent
Minimum of 3 years related work experience
Ability to write test plans, test cases, and defect reports
Knowledge of manual and automated testing processes
Experience in troubleshooting and diagnosing technical issues
Strong understanding of product requirements and customer needs
Excellent communication skills for technical and non-technical audiences

Nice to Have

Experience with test automation tools
Knowledge of tax preparation or financial services

Qualifications

High school diploma or equivalent
3+ years of related work experience

Benefits & Perks

Competitive compensation
Medical and prescription drug coverage
Participation in the H&R Block Retirement Savings Plan (401(k) Plan)
Employee Assistance Program
Virtual fitness center programs
Associate discount program
Automatic enrollment in Business Travel Accident Insurance
H&R Block Tax Prep benefit

Working at H&R Block

Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. We value challenges as opportunities, teamwork, and making a meaningful difference in the communities we serve.

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