Senior Creative Content Manager

About the Role

Key Responsibilities

• Own and improve creative request and production processes, identifying opportunities to streamline intake, enhance collaboration, and scale output.
• Coordinate workflows with internal stakeholders and external vendors, moving content from brief to delivery with consistency and efficiency.
• Coordinate creative workflows across design, content, video, and web teams, including external freelancers and vendors.
• Own the creative project calendar, track progress, and proactively communicate milestones and updates.
• Review and refine cross-functional content, serving as a second set of eyes and an editorial gatekeeper before assets go live.

Requirements

• 7+ years of experience in creative project management, brand marketing, or content operations, preferably in B2B SaaS, tech, or agency environments.
• Bachelor's degree or equivalent.
• Deep understanding of creative workflows and asset production across digital, print, video, and event channels.
• Sharp editorial instincts and a strong eye for copy and design quality.
• Familiarity with brand voice, tone, and style guides, and the confidence to help others follow them.
• Excellent communication and stakeholder management skills, able to move work forward while keeping everyone in the loop.
• Track record of identifying and implementing process improvements that boost team efficiency and content quality.
• Comfortable editing content created by others and giving constructive feedback.
• Proficiency with content/project tools such as Asana, Monday, SharePoint, Google Workspace, Figma, etc.

Nice to Have

• Experience with content and project management tools.
• Experience working in a hybrid work environment.

Qualifications

• 7+ years of experience in relevant fields.
• Bachelor's degree or equivalent.

Benefits & Perks

• Health, dental, and vision coverage, beginning on the first day of employment, with Five9 covering 100% of the employee portion and sharing a high portion of dependent costs.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform offering personalized care and resources.
• Generous employee stock purchase plan.
• Paid Time Off, company-paid holidays, paid volunteer hours, and 12 weeks paid parental leave.