Senior Data Analyst, Growth Organization

About the Role

Key Responsibilities

• Analyze internal and external data and conduct market, customer and competitive analysis to identify growth opportunities, assess trends and inform strategic decisions.
• Coordinate organization of and drive the analysis of Voice of the Customer data to develop recommendations for initiatives that enhance the customer experience.
• Support the development of value propositions, go-to-market strategies, and customer experience enhancements through insights on products, services, customer segments and emerging technologies.
• Translate complex data into clear, actionable insights and recommendations for business leaders.
• Partner with Technology and Data Governance teams to ensure data quality, consistency, and accessibility.
• Contribute to the institutionalization of Growth as a process by embedding analytics into each stage of the growth lifecycle (Analyze - Design - Build - Implement - Operate).
• Develop and maintain dashboards, models, and reporting tools to track key performance indicators related to customer acquisition, retention, and product performance.
• Collaborate with Growth, Originations and Servicing teams to design and evaluate initiatives aimed at improving customer experience and engagement.

Requirements

• Bachelor's or Master's degree in a quantitative field such as Business Analytics, Statistics, Economics, Engineering, or Finance.
• 5+ years of experience in analytics, BI, or reporting roles, ideally within the mortgage industry with a good understanding of secondary markets, loan origination, and servicing processes and products.
• Working knowledge of mortgage economics and ability to develop a basic mortgage profitability model.
• Proven experience leading data/reporting projects with business-facing deliverables.
• Proficiency in SQL and experience with data visualization tools (e.g., Power BI, Tableau, MicroStrategy) and financial modeling.
• Strong analytical and problem-solving skills with the ability to synthesize complex data into clear insights.
• Excellent communication and storytelling skills; able to influence decisions through data.
• Self-starter with strong project ownership, initiative, and follow-through.
• Comfortable working both independently and collaboratively in a team environment.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.).

Nice to Have

• Experience within mortgage secondary markets and loan servicing processes.
• Experience with developing and maintaining dashboards and models for performance tracking.
• Knowledge of mortgage profitability modeling.

Qualifications

• Educational background in a quantitative discipline (Bachelor's or Master's degree).
• Minimum 5 years of relevant experience in analytics or BI roles, preferably in mortgage industry.

Benefits & Perks

• Comprehensive benefits package including medical, dental, and vision.
• Up to 3% match on 401(k) contributions.
• Generous paid time off.
• Company-paid life, accident, and disability coverage.
• Programs for mental, physical, and financial wellness.
• Salary range and performance-based incentives (bonus, commissions, long-term incentives).