Senior Insights Analyst

About the Role

Key Responsibilities

• Weekly and period-end reporting to track KPIs, business trends, and operational performance
• Analysis of sales, orders, ticket, margin, and labor performance/trends
• Analysis of customer service metrics such as customer satisfaction scores, delivery times, and make times
• Support for strategic initiatives by uncovering root causes and recommending performance improvement opportunities
• Providing insights related to performance metrics throughout the Restaurant Operations hierarchy and regional levels
• Serving as a subject matter expert for performance metrics and reporting best practices
• Conducting various ad hoc analyses related to Restaurant Operations metrics with action-oriented insights, including forecasting
• Analyzing visitor behavior patterns, trends, and predicting impacts on customer experience and buying process
• Collaborating with internal teams to assess the impact of digital promotions
• Coordinating with web product managers to evaluate the effectiveness of product launches
• Developing practices and procedures for preparing business reports
• Responding quickly to ad hoc analytic requests in a data-driven environment
• Partnering with business leaders to gather requirements and develop specifications for data analysis and forecasting
• Designing and developing dashboards and business analysis tools for performance assessment
• Supporting testing methodologies, Q/A processes, and ensuring data accuracy
• Providing deep research and insights on consumer, customer, and store datasets
• Managing multiple projects and ad hoc requests with precision and excellence
• Communicating complex concepts clearly to non-technical stakeholders

Requirements

• 3 - 5 years of experience in business analytic roles, including designing and developing analytical processes and models
• Bachelor's degree in business, statistics, or data science
• Experience as a Business or Data Analyst with requirements gathering and analytic solution development
• Advanced Excel skills and proficiency in data visualization tools
• Experience accessing data through SQL, creating and editing queries
• Ability to partner with business leaders to gather requirements and develop analysis specifications
• Familiarity with analyzing sales, customer, demographic, and regional trends to identify business drivers
• Ability to design and develop dashboards and business analysis tools
• Knowledge of testing methodologies, Q/A processes, and ensuring data accuracy
• Strong communication and presentation skills for explaining complex concepts
• Proven ability to work with cross-functional teams including Restaurant Operations, Marketing, Supply Chain, and Data Science

Nice to Have

• Experience with data modeling and analytical technology
• Experience supporting strategic initiatives and forecasting
• Experience working in a fast-paced, data-driven environment

Qualifications

• Bachelor's degree in business, statistics, or data science
• 3-5 years of relevant experience in business analytics

Benefits & Perks

• Not explicitly specified in the description