Senior Manager, Client Success (Marketing Analytics)

About the Role

Key Responsibilities

• Help ensure projects run to time and scope, especially if responsible for specific elements such as brands or markets.
• Follow quality assurance processes to ensure results are accurate and implement improvements to the process.
• Use data and analytics skills to create compelling stories and present insights to clients.
• Explain complex insights in a simple, impactful manner suitable for a CMI/Analytics audience.
• Guide clients through Gain Theory Interactive platform, including managing access and permissions.
• Follow Gain Theory Operational Excellence processes and identify areas for process improvement.
• Drive profitable growth for clients and work as part of the team to realize opportunities.
• Understand and lead value capture processes to track client value.
• Implement ideas to improve client profitability, efficiency, and growth, including process changes and pricing adjustments.
• Work under the Master Service Agreement (MSA), ensuring compliance and managing scope creep.
• Support on client satisfaction initiatives and focus on specific areas to improve overall satisfaction.
• Track and manage stakeholder relationships, growing the network at client levels.
• Identify and escalate risks early to mitigate potential issues.
• Maintain a solid knowledge of all Gain Theory solutions and communicate high-level solutions to clients.
• Stay updated on clients' industries, key trends, and opportunities for growth.
• Maintain a good understanding of the marketing effectiveness industry and Gain Theory's role within it.
• Live and promote Gain Theory values, acting as an inspiration to the team.
• Mentor other team members and facilitate collaborative learning and knowledge sharing.

Requirements

• Minimum of 7 years of experience in project management, client relationship management, and data analytics.
• Ability to work in a fast-paced environment, managing multiple projects simultaneously.
• Excellent problem-solving skills and attention to detail.
• Proactive approach to identifying and resolving issues.
• Deep understanding of the marketing effectiveness and analytics industry.
• Ability to interpret data and analytics insights and present them clearly to clients.
• Effective communication and interpersonal skills for cross-functional collaboration.

Nice to Have

• Experience with Gain Theory Interactive platform.
• Mentoring or team leadership experience.
• Knowledge of industry trends and developments in marketing analytics.

Qualifications

• Not explicitly specified, but implied: relevant experience in marketing analytics, project management, or client success roles.

Benefits & Perks

• Competitive salary range of $140,000-$160,000 USD.
• Comprehensive benefits package (details available via WPP Benefits).