Senior Manager, Marketing Operations, Agency & Vendor Management - Sams Club

About the Role

Key Responsibilities

• Lead the administration and performance of Sam's Club's agency partnerships, ensuring alignment with evolving brand needs and business goals.
• Conduct annual and quarterly business reviews, oversee onboarding, and lead contract negotiations in collaboration with Finance, Legal, and Procurement.
• Develop and implement scalable feedback frameworks (e.g., scorecards, KPIs) to evaluate agency performance and drive accountability.
• Create and maintain dashboards to track deliverables, performance metrics, and contract value realization.
• Ensure competitive pricing and value delivery using historical data, industry benchmarks, and market trends.
• Integrate industry best practices and stay ahead of developments in agency and vendor management.
• Direct the strategic planning and allocation of internal and external marketing resources to maximize efficiency and cost-effectiveness.
• Forecast resource needs using tools like AirTable and identify opportunities for reallocation or investment.
• Analyze internal vs. external resource costs to inform staffing decisions and justify new investments.
• Manage marketing budgets, billing processes, and vendor payments with precision and transparency.
• Identify workflow optimization opportunities to enhance go-to-market speed.
• Demonstrate strong financial acumen, including budgeting, forecasting, and cost analysis.
• Lead procurement processes including RFPs, contract negotiations, and vendor management.
• Collaborate with Finance and Procurement to ensure cost-effective solutions and maximize contract value.
• Implement scorecarding systems to track deliverables and performance against contract agreements.
• Mentor a high-performing team of marketing operations professionals, fostering a culture of innovation, accountability, and continuous improvement.
• Collaborate cross-functionally with Finance, Legal, Procurement, and Marketing to drive strategic initiatives.
• Communicate effectively with senior leadership, providing insights and recommendations to support decision-making and influence outcomes.

Requirements

• 5+ years of marketing experience, with at least 3 years in Marketing Operations or a related function.
• Strong financial acumen and experience in procurement processes.
• Experience managing teams with strong leadership and collaboration skills.
• Expertise in formal RFP/review processes for agencies and strategic partners.
• Deep understanding of contract negotiation, billing, and reconciliation.
• Experience in a large, matrixed organization with a track record of cross-functional collaboration.
• Exceptional communication skills and ability to influence at all levels.
• Entrepreneurial mindset with a passion for process improvement and strategic problem-solving.
• Bachelor's degree in Business, Marketing, or related field and 2 years' experience in marketing operations, business management, or related field OR 4 years' experience in marketing operations, business management, or related field.
• 2 years' experience in strategic sourcing and procurement.

Nice to Have

• Leading cross-functional projects.
• Marketing or advertising agency management.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 2 years' experience in marketing operations, business management, or related field, or 4 years' experience in the same.

Benefits & Perks

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Additional benefits like short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.