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Senior Product Marketing Manager

Freshworks

San Mateo, CA
Full Time
Senior
189k-272k
about 1 month ago

Job Description

About the Role

Freshworks is building uncomplicated service software that delivers exceptional customer and employee experiences. Their enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. The company emphasizes a people-first approach to AI, aiming to eliminate friction and enhance productivity for organizations worldwide. Trusted by over 72,000 companies and employing more than 4,500 people globally, Freshworks is committed to creating a better experience for customers and employees through innovative software solutions.

Key Responsibilities

  • Establish systematic processes to gather, analyze, and distribute market insights from sales teams, customers, and industry sources.
  • Conduct regular field listening sessions to understand sales challenges and success stories.
  • Translate field intelligence into actionable insights for product strategy and positioning.
  • Monitor market trends and competitive landscape, providing regular updates to internal stakeholders.
  • Partner directly with sales teams on high-priority opportunities, providing customized messaging, competitive positioning, and value proposition articulation.
  • Collaborate with demand generation and sales programs teams to develop messaging, value propositions, and enablement for strategic pipeline campaigns.
  • Create compelling sales narratives and messaging guides to enable more effective prospecting conversations.
  • Contribute product marketing expertise to campaign planning to ensure messaging resonates with target buyer personas.
  • Co-develop quarterly OKRs and long-term marketing strategies with product marketing leadership.
  • Partner with product management to ensure market feedback influences product roadmap decisions.
  • Collaborate with marketing teams to ensure alignment on campaigns and demand generation programs.
  • Shape go-to-market strategy based on market intelligence and customer insights.
  • Deliver hands-on execution of launch activities in local time zones, adapting messaging and materials based on immediate field feedback.

Requirements

  • 10-13 years of B2B SaaS product marketing experience, with at least 5-7 years focused on enterprise software solutions.
  • Proven track record of developing compelling messaging, positioning, and sales enablement materials that drive measurable business results.
  • Demonstrated ability to connect market insights with business strategy and translate complex technical capabilities into clear customer value propositions.
  • Strong understanding of employee experience, IT service management, and/or related enterprise software categories.
  • Excellent communication skills and ability to influence stakeholders across product, sales, and marketing without formal authority.
  • Experience providing real-time support and guidance to sales teams during critical customer engagements and product launches.
  • Ability to use analytics and market feedback to refine messaging effectiveness and go-to-market strategies.
  • Experience in a consulting role, with ability to understand business challenges and develop strategic recommendations.

Nice to Have

  • Experience in a consulting role with demonstrated ability to quickly understand business challenges.
  • Experience in a role that involves influencing stakeholders across multiple functions.

Qualifications

  • Experience: 10-13 years of B2B SaaS product marketing, with 5-7 years in enterprise software solutions.

Benefits & Perks

  • Base salary range of $189,100 - $271,860 USD plus variable compensation.
  • Medical, dental, vision, disability, and life insurance options.
  • Flexible time off, paid US holidays, commuter benefits, and wellness benefits.
  • Adoption and parental leave benefits.

Working at Freshworks

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of background, gender, race, sexual orientation, religion, and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

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Job Details

Posted AtAug 5, 2025
Job CategoryProduct Marketing
Salary189k-272k
Job TypeFull Time
Work ModeHybrid
ExperienceSenior

Job Skills

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About Freshworks

Website

freshworks.com

Location

San Mateo, CA

Industry

Software Publishers

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