Senior Researcher - Anime Intelligence
Crunchyroll
Job Description
About the Role
You are a curious, resourceful, and execution-focused Senior Researcher who will scale Crunchyroll's understanding of fan feedback and title performance across our global slate. You will build intelligence for someone who's passionate about anime and internet culture. You are someone who thrives in ambiguity, and knows how to turn social chatter into structured, repeatable insight. You will own high-volume reporting workstreams and collaborate with colleagues and partners across Research and Insights, Data Science & Machine Learning, VOD Analytics, Content Strategy, and Marketing to ensure insights land where and when they're needed. You will work across title-level seasonal overviews and cross-cutting insight projects (slate and genre trends, community signals, demand tracking). You will help build, maintain, and improve the tools, templates, and AI-powered workflows that allow us to integrate multiple data sources and deliver fast, accurate, and culturally grounded intelligence across 50+ titles per season. This is a hands-on, high-impact role for someone passionate about anime and keen to bring the voice of the fans to the forefront.
Key Responsibilities
- Own and deliver scalable, high-velocity reporting workstreams that decode and formalize fandom signals across social media, forums, and anime communities
- Collaborate with the Brand & Content Insights Manager to build and maintain systems of data intelligence for quarterly overviews, diagnostics, premiere snapshots, 6-week deep dives, and season/cour wrap-ups across 50+ titles per season
- Contribute to quarterly-level overview reports that capture broad fan reception trends and standout moments across the season
- Partner with Data Scientists and Content Analytics team to validate findings, methodologies, ensure data quality, evolve frameworks, and set up normative performance scores and databases
- Use resources like Canvs.ai, Talkwalker, Brandwatch, Audiense, Glean, Databricks, and others to build semi-automated pipelines and scalable intelligence systems
- Help develop and iterate analysis templates, custom GPTs, AI agents, and dashboards to make insights easy to use, repeat, and share
- Collaborate across research & insights, marketing, content strategy, and content analytics to ensure outputs are actionable and aligned with current best practices
- Stay tuned into anime fan culture—understanding what’s trending and why it matters
Requirements
- 5+ years of experience in social intelligence, content insights, or audience strategy
- Some experience in streaming, entertainment, or gaming
- Fluency in anime culture and social analytics
- Working experience building GPT-style workflows, AI agents, or insight bots using LLM platforms
- Understanding fandom dynamics and decoding signals across social ecosystems
- Ability to turn qualitative chaos into synthesized takeaways
- Collaborative, curious, and thriving in a dynamic, cross-functional team environment
- Familiarity with visual data storytelling and communicating insights with dashboards and decks
- Experience with ambiguity, moving quickly, and building systems that outpace culture
- Passion for semiotics, discourse analysis, data analytics, and exploring fan behaviors
- Interest in r/anime and MAL comments in spare time
Nice to Have
- Experience in building and maintaining data pipelines and workflows
- Knowledge of AI tools and platforms like GPT, custom AI agents, or dashboards
- Deep understanding of social media analytics tools such as Canvs.ai, Talkwalker, Brandwatch, Audiense, Glean, Databricks
Qualifications
- Experience in social intelligence, content insights, or audience strategy
- Experience in streaming, entertainment, or gaming
- Fluency in anime culture
- Experience with building GPT workflows, AI agents, or insight bots
Benefits & Perks
- Great compensation package including salary plus performance bonus earning potential, paid annually
- Flexible time off policies
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account (HSA) program
- Health care and dependent care FSA
- 401(k) plan with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and pet-friendly offices
Working at Crunchyroll
Crunchyroll's Research & Insights team helps drive the growth of our streaming service and brand globally by delivering impactful insights across the anime consumer, content, brand, and market intelligence. As part of the Center for Data & Insights, you join a growing, diverse, and dynamic team of researchers, business analysts, data engineers, and scientists that answer some of our most consequential and sophisticated business questions. This involves collaborating with internal and external partners and leading the delivery of objective and engaging insights to improve our business's understanding and ability to act.
Job Details
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About Crunchyroll
Website
crunchyroll.com
Company Size
101-250 employees
Location
Los Angeles, CA
Industry
Television Broadcasting Stations
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