Senior Software Test Engineer - ServiceNow

About the Role

Key Responsibilities

• Collaborating closely with developers, business analysts, and other stakeholders to understand requirements and acceptance criteria to ensure comprehensive test coverage.
• Designing and executing various types of testing, including functional, regression, integration, and user acceptance testing, to identify and document defects effectively.
• Utilizing testing tools and methodologies to streamline the testing process and improve efficiency.
• Analyzing test results, identifying root causes of defects, and working with the development team to ensure timely resolution.
• Contributing to the establishment and maintenance of quality assurance best practices and standards within the ServiceNow development team.
• Developing comprehensive test plans and test cases based on business requirements and technical specifications.
• Executing manual and automated test scripts, meticulously documenting test results and any defects found.
• Identifying, tracking, and managing defects using appropriate defect tracking tools, ensuring clear and concise reporting.
• Collaborating with developers and business analysts to reproduce, troubleshoot, and verify bug fixes.
• Participating in requirement reviews and design discussions to provide feedback on testability and potential quality risks.
• Contributing to the development and maintenance of test data and test environments.
• Performing regression testing to ensure that new changes do not negatively impact existing functionality.
• Assisting in user acceptance testing (UAT) by providing support and guidance to end-users.

Requirements

• 3+ years of experience in software quality assurance, with a focus on testing ServiceNow applications.
• Expert understanding of ServiceNow functionality, configuration, and development concepts.
• Experience in designing, developing, and executing test plans and test cases for various types of testing.
• Familiarity with testing tools and methodologies, such as Jira, TestRail, Selenium (or other automation tools), and agile testing practices.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and collaboration skills to work effectively within a team environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ServiceNow certifications and/or development experience preferred.

Nice to Have

• ServiceNow certifications and/or development experience

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Benefits & Perks

• Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
• Global Wellness Reimbursement program to support employee wellness.
• Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
• Funding/reimbursements for ServiceNow certifications.