Senior Technology Operations Analyst

About the Role

Key Responsibilities

• Support provisioning and deprovisioning accounts, analyze technical issues, assist with incident support, perform peer reviews, and contribute to project efforts including bulk cleanups and internal desktop procedure updates.
• Participate in initiatives and projects within technology operations.
• Plan, design, document, and enforce escalation policies and procedures.
• Provide activity, progress, and status reports to management and keep management informed of critical issues.
• Partner with others to meet technology operations deliverables while understanding policies and procedures.
• Collaborate with management and teams to handle questions or problems.
• Lead or participate in initiatives and projects within technology operations.
• Contribute to planning related to technology operations projects or deliverables.
• Analyze moderately complex technology operations issues requiring in-depth review.
• Review and approve release change documents.
• Execute and oversee production deployments, including stopping/starting jobs, updating processing tables, and scripting.
• Troubleshoot and triage job failures, working closely with support teams and vendors to identify root causes.
• Act as a subject matter expert on research issues escalated from Operations, Help Desks, Support Groups, and other departments.
• Improve deployment processes, tools, architecture, design, and technical support.
• Manage the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success.
• Contribute to resolving complex issues.
• Act as a mentor for individuals.

Requirements

• 4+ years of Technology Operations experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 2+ years of experience in Identity and Access Management.
• Ability to support after-hours on-call rotation.
• Support for end user and project-related requests.
• Ability to partner with peer operations and engineering teams to drive solutions and resolve issues.
• Hybrid work schedule in one of the listed locations.

Nice to Have

• Application Identity and access administration experience.
• Application entitlement management experience.
• Experience working in ServiceNow and/or a ticketing system for incident management.
• Information security certification such as Security+ or CISSP.

Qualifications

• Educational background or certifications are not explicitly specified beyond experience requirements.

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement