Senior/Lead/Principal Researcher - Unified Platforms

About the Role

Key Responsibilities

• Drive full research initiatives, including planning, developing, and executing studies, managing stakeholders, triangulating data, and translating insights into actions.
• Proactively partner with senior management across cross-functional teams, including product, design, engineering, and customer success, to identify and advocate for product strategy rooted in data and customer insights.
• Conduct strategic, generative, and evaluative research using a mix of research methods, from large-scale surveys to in-depth interviews.
• Synthesize research findings into actionable insights by creating narratives to frame problems and highlight the business value of solutions.
• Work on fast-paced and often ambiguous projects, maintaining attention to detail and focusing on end goals within constrained timelines.
• Contribute to the broader Research & Insights organization through mentorship, teaching craft and methodology, and fostering collaboration across teams.

Requirements

• 4-10+ years of experience conducting research in product research, user research, market research, or related technology contexts.
• Advanced understanding of research methods (qualitative and quantitative) and best practices, with familiarity with user research tools.
• Strong knowledge of survey methodologies and tools such as MaxDiff, Conjoints, segmentation, advanced analytics, SPSS, R.
• Proven ability to influence product direction and strategy with actionable insights.
• Experience planning, designing, executing, and communicating strategic and tactical research engagements.
• Ability to structure and lead workshops and analyze outcomes to provide insights for stakeholders.
• Experience working in cross-functional teams including customer success, solution architects, design, product management, engineering, and marketing.
• Excellent project management, communication, storytelling, and presentation skills.
• A related technical degree is required.

Nice to Have

• Experience with enterprise AI adoption, data solutions, and integration capabilities.
• Advanced competency across mixed research methods.

Qualifications

• A related technical degree.

Benefits & Perks

• Time off programs, medical, dental, and vision insurance.
• Mental health support, paid parental leave, life and disability insurance.
• 401(k) plan, employee stock purchasing program.
• Additional details available at https://www.salesforcebenefits.com.