Social Listening Analyst

About the Role

Key Responsibilities

• Own and deliver recurring and ad hoc social listening reports across CSAs, tailored to specific campaign, brand, or business priorities.
• Translate social data into clear, actionable insights that drive decisions—beyond just volume metrics.
• Provide point-in-time analysis during key launches, events, or spikes in conversation.
• Surface sentiment trends, audience behaviors, competitor comparisons, and whitespace opportunities.

Requirements

• 3-5+ years of experience in social listening, digital analytics, or insights, ideally in agency, tech, or global brand settings.
• Hands-on expertise with social listening tools (Sprinklr highly preferred, or others like Talkwalker, Brandwatch, NetBase, etc.).
• Strong data analysis and synthesis skills; comfort with interpreting both quantitative and qualitative social data.

Nice to Have

• Experience with social listening tools such as Sprinklr, Talkwalker, Brandwatch, or NetBase.

Qualifications

• Experience in social listening, digital analytics, or insights (3-5+ years).

Benefits & Perks

• Wipro's standard benefits including a full range of medical and dental benefits options.
• Disability insurance.
• Paid time off (including sick leave).
• Other paid and unpaid leave options.