Software Automation Engineer I

About the Role

Key Responsibilities

• Work closely with Technical Support and Customer Solutions teams to rapidly identify opportunities for process improvement using AI and other emerging technologies, decreasing manual effort to manage cases and daily work.
• Improve and automate manual processes related to ETL and data processing for reporting in Salesforce and SAP.
• Work with external groups within the Fleet Engineering team to recognize and understand complicated and labor-intensive processes and develop tools to efficiently automate them.
• Create Salesforce Agents to aid in the generation and expansion of Generac's knowledge base articles and summarization of customer and dealer calls, with a focus on Technical Support.
• Automate manual enrollment and telemetry reporting efforts for VPP enrolled devices by accessing and processing system- and device-level data from platform databases and transmitting it to third-party processors.
• Develop reporting tools to summarize fleet characteristics and determine successful event dispatch for VPP enrolled devices, recognize trends in field performance and device capability/reliability.
• Expand on current VPP enrollment and data ingestion tools to support newly developed PWRcell 2, architecting necessary connections, ETL, logging, and reporting to switch to an event-based infrastructure from a manual run.
• Implement GenAI and advanced technology to improve team capabilities wherever possible.

Requirements

• BS in Computer Science, Math/Statistics, or Engineering.
• Experience working with telemetry data for internet-connected renewable devices.
• Experience using Python with a focus on automation of manual tasks.
• Knowledge of API integrations to enable communication and data exchange between different software systems.
• Experience using DBT and Airflow to schedule and perform ETL and other workflows.
• Strong data visualization/presentation and communication skills.

Nice to Have

• Understanding or history of working with power electronics/IoT devices.
• Familiarity with Renewable Energy/Solar/Energy market.
• Experience with Superset, Tableau, Grafana or equivalent visualization tools.
• Knowledge of Agile/Sprint Methodologies and best practices for software development, experience with Jira or similar work management system.
• Experience working with Salesforce and understanding of best Salesforce development practices, specifically surrounding Agentforce and Mulesoft.

Qualifications

• Formal educational background in Computer Science, Math/Statistics, or Engineering.

Benefits & Perks

• Not explicitly specified in the description.