Sr. Consultant - Digital - CRL - Infosys Consulting

About the Role

Key Responsibilities

• Work on business consulting engagements as part of a cross-cultural team across regions
• Work closely with clients to understand their strategy and vision and define process blueprints or detailed requirements for technology realization
• Take on roles in business process consulting, functional consulting, product ownership, tech strategy, project management, and change management
• Analyze problems and develop creative, out-of-the-box solutions
• Apply business consulting frameworks and methodologies to address business issues
• Be responsible for delivering business results to clients
• Lead workshops to collaborate with client stakeholders and educate them throughout the process
• Interface with middle and senior-level client personnel to develop and execute business strategies, formulate project plans, and address issues during engagements
• Manage stakeholders and collaborate across business functions, IT teams, market leads, and agile teams
• Design outstanding business solutions to support best practice implementations
• Participate in project management activities, establishing requirements and translating them into actionable initiatives with metrics
• Lead or contribute to sales pursuits, consulting offerings, and internal initiatives
• Participate in firm-building events
• Provide insight into emerging best practices in retail and consumer goods, and innovate to customize recommendations
• Contribute to POVs and thought leadership
• Contribute to practice growth through collateral development, new GTM solutions, case studies, and methodology development
• Participate in business development activities, including RFPs and proposals

Requirements

• Bachelor's degree or foreign equivalent
• Experience in multiple projects within digital areas such as Consumer Experience, Digital Commerce, Omnichannel order management, Mobility, Mar-tech, Digital Marketing, Campaigns, Digital Analytics, CRM, or CDP
• Minimum 5+ years of experience in roles like Digital Strategy, Package Consultant, Process Consultant, Product Owner, or Business Analyst
• Relevant experience on digital programs within Retail, Consumer Goods, or Logistics clients is a plus
• Good knowledge of emerging technologies such as AI, Advanced Analytics, Journey Management, Omni/Conversational Channels, Cloud, Blockchain, Social & Mobility
• Knowledge of leading digital platforms and solutions like SAP Hybris, IBM Sterling Commerce, SDL Tridion, AEM, Sitecore, and related tools
• Familiarity with Agile frameworks (Scrum, Kanban) and strategy frameworks (Benchmarking, Design Thinking, Value Design)
• Consulting and advisory experience with top-tier organizations is strongly preferred
• Experience working on large, multi-stakeholder, multi-country programs is a plus
• Strong leadership skills with the ability to think strategically and advise clients

Nice to Have

• MBA from Tier 1 or Tier 2 B-school with minimum 5+ years of relevant experience
• Excellent understanding of retail and consumer product operations
• Proven ability to deliver under tight deadlines and challenging constraints
• Ability to collaborate within the firm and leverage resources
• Willingness to work as part of a cross-cultural team and support multiple time zones
• Authorization to work in the United States without employer-based visa sponsorship

Benefits & Perks

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions based on salary level
• Paid holidays and Paid Time Off