Sr MDU Performance Specialist

About the Role

Key Responsibilities

• Collaborate with sales leaders to set clear, measurable goals for CAMs managing multi-family portfolios, ensuring alignment across daily, weekly, and monthly objectives that drive year-end departmental targets.
• Monitor and analyze performance metrics for both individual complexes and overall portfolios, providing actionable insights to drive sales effectiveness.
• Identify and implement process improvements that increase sales team productivity.
• Evaluate existing multi-family complexes within portfolios and recommend additions or removals based on performance data and market analysis.
• Work closely with sales teams to integrate new build multi-family properties into existing portfolios, ensuring seamless transitions and strategic alignment with overall sales objectives.
• Establish, maintain, and report on tNPS/rNPS and property leasing staff surveys in conjunction with the customer experience team.
• Track and manage property escalations and remedy ticketing processes.
• Leverage data analytics to assess market trends, property staff and tenant needs, and the competitive landscape to identify underperforming areas and high-performing opportunities.
• Prepare regular reports and presentations for leadership, summarizing portfolio performance and recommendations for strategic initiatives.
• Assess the effectiveness of referral and incentive programs at the portfolio and property level.
• Partner with CAM leadership and other teams to provide training and resources that enhance understanding of portfolio strategy and performance metrics.
• Foster a collaborative environment, encouraging open communication and feedback among team members.
• Conduct ongoing market research to identify potential multi-family complexes for inclusion in portfolios, focusing on high-growth areas and emerging markets.
• Stay informed about industry trends and technologies impacting multi-family housing and data solutions.

Requirements

• Bachelor's degree in business administration, Marketing, or a related field.
• 3+ years of experience in sales support, portfolio management, or a related role, preferably within the telecommunications industry.
• Strong analytical skills with proficiency in data analysis tools and CRM software.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proven track record of achieving results in a fast-paced, goal-oriented environment.

Nice to Have

• Experience working with multi-family housing or real estate sectors.
• Knowledge of high-speed data solutions and market dynamics.

Qualifications

• Educational background as specified in requirements.

Benefits & Perks

• Pay is competitive and based on skills and experience.
• Starting pay range in New York is $77,112 - $126,684 per year.
• Additional location-based pay inquiries can be made with recruiters.