Sr. Operations Manager, Operations & Administration Chief Marketing Office (CMO)

Genentech

South San Francisco, CA

Full Time

Senior

136k-253k

11 days ago

Job Description

About the Role

We are looking for a Sr. Manager of Operations & Administration to join the Chief Marketing Office (CMO). In this dynamic, high-impact role, you will drive operational excellence and strategic planning across key CMO teams, including 1Marketing, Digital Marketing Office (DMO), Access & Account Marketing (AAM), and Health Equity (HE). You will collaborate with Marketing, DDA, CPO, and CMO Leadership, cross-functional teams, and agency partners to support commercial transformation and achieve annual business goals. Success in this role requires strong organizational skills, comfort with ambiguity, the ability to influence without direct authority, and adaptability to evolving business needs. A solid understanding of marketing principles and practices is beneficial.

Key Responsibilities

Lead planning and operational efficiency for CMO Teams (DMO, AAM, HE, or 1Marketing) and their stakeholders.
Identify necessary processes, communications, meetings, and resources to help teams achieve objectives effectively and efficiently.
Act as a liaison between the CMO and cross-functional stakeholders to ensure alignment and collaboration.
Support change management and activation efforts related to organizational shifts or product adoption (e.g., BOFT, Health Equity strategy, AURORA, MARS, LID, CEP).
Partner with and manage external vendors and internal teams to deliver high-quality, on-time, and on-budget results.
Identify and implement process improvements to enhance customer experiences.

Requirements

Bachelor's degree and 5-7 years of relevant experience in marketing, vendor management, operations, or project management.
Proven project management or operations experience.
Strong written and verbal communication skills; executive presence; good listener; open to input.
Ability to inspire and influence teams without direct authority.
Proven teamwork and collaboration skills; ability to build strong internal networks.
Strong planning skills and proficiency in creating and delivering project documents (e.g., meeting plans, statements of work, timelines, contracts).
Capable of making sound decisions, prioritizing effectively, and linking responsibilities to organizational goals.
Ability to convert analytics into actionable strategies.

Nice to Have

Understanding of marketing (groups, processes, mindsets).
Experience in the pharmaceutical or biotech industry.
Expertise in Agile methodologies and modern work practices, including AI tools.

Qualifications

Educational background includes a Bachelor's degree.

Benefits & Perks

Discretionary annual bonus based on individual and company performance.
Position qualifies for benefits detailed at the provided link.

Working at Genentech

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and in accordance with all federal, state, or local laws.

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