Staff Brand Designer

About the Role

Key Responsibilities

• Design for marketing campaigns and communications across multiple channels: paid and organic digital content, out-of-home advertising, events, product campaigns, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc.
• Establish Intercom's brand as a leader and reference point for the industry.
• Elevate Intercom's social presence with impactful visuals for static and video-based content.
• Apply new design systems to branded touchpoints.
• Partner with animators to create motion-based assets.
• Own projects from concept to final execution.
• Create high-quality work that delivers on our brand and business strategy.
• Partner with writers, producers, marketers, company leaders and external agencies to drive projects forward.
• Continuously learn about Intercom's products and maintain deep empathy with B2B SaaS audiences.

Requirements

• 10+ years design experience with a portfolio showcasing a breadth of brand identity and campaign work.
• Proficiency in Figma and Adobe Creative Cloud.
• Experience in motion design and illustration (in execution and/or art direction).
• Ability to work autonomously and guide more junior team members.
• Ability to balance staying on top of design trends while remaining true to Intercom's core brand identity.
• Detail-oriented with the ability to focus on design details while seeing the big picture.
• Excellent communication skills with precision, clarity, honesty, and respect.
• Ability to articulate and defend decisions to senior leadership.
• A strong understanding of Intercom's brand strategy and how to apply it.
• A strong understanding of business goals and strategy.
• Ability to navigate ambiguous projects.

Nice to Have

• Experience in brand identity and campaign work.
• Experience in motion design and illustration.

Qualifications

• 10+ years of design experience.
• Proficiency in Figma and Adobe CC.

Benefits & Perks

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family.