Staff Quality Engineer

About the Role

Key Responsibilities

• Seeks opportunities to improve quality assurance processes and methodologies, implementing best practices and driving continuous improvement.
• Conducts risk assessments to identify potential areas of concern in software development operations and prioritizes testing efforts accordingly.
• Establishes quality metrics, collects relevant data, and prepares reports that measure and communicate the effectiveness of the quality assurance process.
• Ensures that software products comply with industry standards, regulations, and security protocols.
• Develops comprehensive test plans, test cases, and test scripts and actively participates in the testing process to ensure thorough testing of software products.
• Identifies, tracks, and manages defects throughout the testing lifecycle, ensuring that issues are appropriately addressed.
• Collaborates with shared services team on test automation efforts, developing automated test scripts and frameworks to streamline testing processes.
• Provides training and mentorship to quality assurance engineers, promoting skill development and knowledge sharing within the team.
• Identifies opportunities for quality assurance processes to seamlessly integrate into the continuous integration and continuous delivery (CI/CD) pipeline, promoting continuous testing and deployment.

Requirements

• 7+ years in the software industry performing a Lead Quality Assurance Lead role, as well as hands on experience creating test plans, test cases, tracking defects, reporting status to various levels in the organization.
• 2+ years' experience testing Natural language speech recognition, conversational AI and cognitive solutions, or similar consumer solutions.
• 2+ years' experience with automated test tools including Hammer On Demand (voice) and Selenium or Playwright for (chat).

Nice to Have

• Experience testing IBM Watson Assistant Voice & Chat Bots.
• Familiar testing language models, text to speech, speech to text.
• Familiarity with leveraging Postman or SoapUI for API testing.
• Experience working in SAFe / Agile methodology.
• Understanding of Rally for project and test management.
• Knowledge and experience testing software applications within the Healthcare industry.
• Experience interpreting dialog flows in Lucid Chart and/or Visio.

Qualifications

• Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.