Technical Writer

About the Role

Key Responsibilities

• Create, store, organize, and disburse all product documentation, observing legal guidelines and best practices.
• Administer data management processes of the centralized library, respond to information requests, and verify document completeness and format requirements.
• Create product line documentation in accordance with Dexterity standards, ensuring revision history and control.
• Work closely with production operations, field operations, and product engineering teams to incorporate product specifications into documentation.
• Develop and maintain standard operations documents such as Standard Operating Procedures, Installation Procedures, Commissioning Procedures, Corrective and Preventative Maintenance Procedures, Technical Specification Sheets, and training documents.
• Observe assembly processes and create written assembly instructions, identifying common pitfalls and guiding readers to avoid them.
• Utilize SolidWorks Composer to generate diagrams and visual aids for assembly instructions.
• Collaborate with engineers and vendors to collect and codify maintenance procedures.
• Review support cases with engineers and operations teams to create troubleshooting guides.
• Assist other technical writers in creating documentation and extract tribal knowledge from subject matter experts.
• Use CMS to structure, organize, and ensure documentation stays current, managing documentation control steps including ECOs and field updates.
• Contribute to technical training programs by determining content and preparing materials.

Requirements

• Ability to leverage photos, diagrams, and visuals to improve documentation clarity.
• Design documentation in a modular way that is easy to update as systems change.
• Organize, convert, and manage large amounts of documentation for multiple audiences.
• Experience in designing technical documentation and strong research and analytical skills.
• Excellent technical writing and verbal communication skills.
• Good working knowledge of Google Workspace, SolidWorks Composer, Confluence, CCMS (Paligo), and Jira.
• Bachelor's degree required, STEM preferred.
• 2 to 5 years of experience as a technical or industrial writer or equivalent experience.
• Experience deploying and managing Content Management Systems is a plus.

Nice to Have

• A certificate in technical writing.

Qualifications

• Bachelor's degree, STEM field preferred.
• 2 to 5 years of relevant technical writing experience.

Benefits & Perks

• Base pay ranging from $100,000 to $130,000 annually.
• Comprehensive benefits and equity (depending on eligibility).
• Flexible work hours and the possibility of extensive overtime during maintenance periods.
• Travel up to 25%.