Test Engineer

About the Role

Key Responsibilities

• Execute unit/component test procedures for all project components, create and execute integration test procedures, execute regression tests, coordinate and execute user acceptance testing, and create and execute performance tests.
• Conduct component integration testing, including performance benchmarking, fault tolerance, interface compliance, and functional completeness.
• Support current production system break/fix and enhancement efforts, including requirements review, test formulation, test scenario preparation, test execution, and test summary preparation.
• Document and analyze test results, produce status reports, and assist with the defect management process.
• Perform requirement analysis and independently create test plans, test cases, and test reports of good quality.
• Assist with technical artifacts such as Requirements Traceability Matrix, Use Cases, User Interface Specifications, and migration plans.
• Estimate testing efforts for project planning and tracking, and provide input to project schedules.
• Report testing results to the architecture team and stakeholders regularly.
• Monitor defects to ensure timely resolution, adhere to defect tracking standards, and ensure proper retesting of fixed defects.
• Run performance benchmarks, conduct performance tuning, and build capacity planning models.
• Identify potential testing or work product improvements.
• Provide informal demonstrations to staff and customers.
• Document and track defects and change requests, participate in the Change Control Board (CCB) process, and report defect metrics.
• Drive and implement automation process improvements.

Requirements

• Active DoD Secret Clearance.
• 12+ years of relevant experience (a Bachelor's Degree in a relevant field may be substituted for 5 years of experience; a Master's Degree may be substituted for a Bachelor's and 3 years of experience).
• Experience with ServiceNow.
• Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) and/or Microsoft Intune.
• Experience with PowerShell scripting.
• Ability to package tests into suites for smoke/regression testing.
• Strong ServiceNow platform knowledge.
• Experience testing in multiple ITSM modules, including manual ServiceNow testing.
• Experience setting up test environments, executing test cases, and tracking defects.
• Experience with component, application, integration, and performance testing procedures and criteria.
• Experience defining acceptance criteria and coordinating acceptance testing.
• Experience in requirements traceability.
• Experience creating and executing test plans and documenting results.
• Experience coordinating automation testing efforts across teams.
• Demonstrated initiative and ability to develop and complete projects.
• Accuracy and thoroughness in implementing project specifications and design requirements.

Nice to Have

• Experience with relational databases (e.g., Microsoft SQL).
• Experience using ServiceNow Automated Test Framework (ATF).
• Ability to define and configure test automation using ServiceNow ATF.
• Monitoring, fixing issues, and maintaining ATF tests.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs in ServiceNow.
• Experience with AngularJS, JavaScript, SQL, and related technologies.
• Experience with ServiceNow client and server-side JavaScript and APIs.
• ServiceNow Certified System Administrator (CSA) certification or ability to obtain it.
• Certified Implementation Specialist (ITSM, ITIL, CSM, or similar).

Qualifications

• Relevant experience as specified in requirements.
• Educational background aligned with experience (Bachelor's or Master's degree as specified).

Benefits & Perks

• Competitive compensation and benefits package.
• Flexible work environment with remote work opportunities.
• Comprehensive health, wellness, financial, retirement, and family support benefits.
• Continuing education and learning resources.
• Time off benefits and work-life balance support.