Training Content Developer

About the Role

Key Responsibilities

• Develop engaging and effective training content and solutions for diverse frontline and contact center teams.
• Utilize established industry methodologies to write and revise content deliverables (e.g., online course materials, job aids, classroom materials), ensuring adherence to quality standards.
• Contribute to the design process by providing recommendations on specifications, storyboards, and simulations.
• Collaborate with subject matter experts and team members to facilitate reviews and ensure content accuracy and relevance.
• Proactively monitor project progress, identify potential roadblocks, and communicate updates to management.
• Respond to content update requests based on identified defects, product enhancements, and root cause analysis findings.
• Champion continuous improvement by recommending enhancements to content development processes and standards.
• Independently manage moderately complex projects, overseeing timelines, content development, scripts, video recording, and audio production.

Requirements

• 2+ years of experience applying adult learning principles and developing eLearning content.
• Proficiency in eLearning authoring tools such as Articulate Storyline 360, Vyond, or Canva.
• Experience with image/graphic creation and manipulation.
• Strong understanding of learning modalities and adult learning styles.
• Excellent written, verbal, and presentation skills.
• Impeccable organizational and time management skills.
• Ability to analyze the impact of development changes and adjust workload accordingly.
• Talent for creating compelling visual designs for training materials.
• Advanced proficiency with Microsoft Office applications (e.g., Teams, Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Must be authorized to work in the U.S.
• Minimum age of 18.

Nice to Have

• Experience with Articulate Rise 360, Storyline, and AI.
• Expertise in creating simulations, gamification design, and recording screencasts.

Qualifications

• High school diploma or equivalent.

Benefits & Perks

• Access to benefits like subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.