Warranty Project Manager

ABB

Houston, TX

Full Time

Mid Level

about 2 months ago

Job Description

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. The company is dedicated to addressing global challenges with core values of care, courage, curiosity, and collaboration, focusing on diversity, inclusion, and equal opportunities to empower sustainable solutions.

Key Responsibilities

Act as the primary customer contact for warranty issues on projects for Solutions business, supporting multiple warranty claims simultaneously by effectively prioritizing tasks.
Effectively communicate and coordinate with customers on issue descriptions, ensuring required information is received on Day 1 of claim.
Place POs and coordinate with internal and external vendors for parts or services required to address valid warranty claims focused on minimizing customer outages.
Maintain project records of claims, repairs, and related documentation, ensuring documentation is updated accordingly for any design modifications required.
Work with the Quality team to prepare reports on warranty claims to analyze trends, performance, and costs.

Requirements

Bachelor degree with minimum 3 years of project management, engineering or manufacturing experience.
Problem solving skills, including creative issue resolution.
Excellent oral and written communication skills, including proficiency in English.
Strong analytical skills to interpret warranty claims versus coverage.
Organizational skills with high attention to detail and sense of urgency in dealing with tasks.
Customer service skills.
Ability and willingness to travel up to 25%.

Qualifications

Bachelor degree with minimum 3 years of project management, engineering or manufacturing experience.

Working at ABB

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection, and control of power by improving electric power quality while strengthening the resilience of the grid. The division offers segment-specific products and solutions serving utilities, industry, and infrastructure segments, often providing the medium voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage switchgear, circuit breakers, reclosers, fuses, contactors, relays, transformers, sensors, motor control centers, and low-voltage switchgear for the ANSI standard markets.

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