Account / Collection Specialist

Rnr Tire Express & Custom Wheels

Evansville, IN

Full Time

Entry Level

29 days ago

Job Description

About the Role

Account / Collection Specialist RNR Tire Express - Midwest is responsible for helping the store hit sales and retention goals while providing best-in-class service to clients. The role involves assisting customers in finding suitable products and solutions that meet their needs and budget, with a focus on customer retention and account management. The company offers a supportive environment with opportunities for personal and professional growth, a comprehensive benefits package, and a workplace culture dedicated to employee success and work-life balance.

Key Responsibilities

Contact clients via phone and serve as the primary contact between the client and the company.
Set daily collection goals and verify and maintain accuracy of customer information.
Review sales rental orders for compliance and approval.
Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help get them to ownership.
Act as a customer liaison who resells the benefits for a timely rental / lease agreement renewal payments.
Assist other co-workers in the store during times of peak activity, absences, and planned time off.

Requirements

Must have a valid driver's license and maintain a driving record that complies with organizational standards.
Previous rent-to-own experience is desirable, but not necessary.
Customer service, sales, call center, or collections experience in a retail environment preferred, but not required.
Ability to communicate effectively with clients via phone.
Willingness to be trained in the role.

Nice to Have

Previous rent-to-own experience.
Customer service, sales, call center, or collections experience in a retail environment.

Qualifications

Valid driver's license.
Ability to pass pre-employment drug screen and background checks.

Benefits & Perks

Competitive pay with opportunities for bonuses, certifications, and performance incentives.
Multiple affordable medical plans, dental, vision, life/AD&D, voluntary life, voluntary disability, accident insurance, critical illness insurance, and tuition reimbursement.
Fitness benefit and a 401(k) plan with company match.
Employee purchase program with savings on products and services.
On-the-job and professional development training programs, including a 12-day remote training class and five certification options.
Paid time off including holidays and vacation.
Reimbursement for work-related education classes and gym memberships up to $200 annually.

Working at Rnr Tire Express & Custom Wheels

At RNR Tire Express - Midwest, everyone is important including clients, communities, and co-workers. The company is dedicated to helping employees achieve their aspirations and fosters a workplace culture rich with opportunities for professional and personal growth. They promote a healthy work-life balance and support career development through structured training and certifications.

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