Account Coordinator - CVS Media Exchange (CMX)

About the Role

Key Responsibilities

• Collaborate with internal partner teams to build successful digital media campaigns aligned to client KPIs for new business and existing clients.
• Build out media campaign proposals in partnership with sales and media teams.
• Act as the daily point of contact for client post-sale questions and updates.
• Review and execute IOs and SKU mapping for campaign greenlight.
• QA billing terms and facilitate IO signatures.
• Coordinate launch assets and creative files with internal partners.
• Facilitate the end-to-end creative process between the advertiser and CMX's creative team.
• Own end-to-end launch to billing cycle for all self-service and PMP accounts within your assigned pod.
• Own MWA campaign setup and coordination with internal teams, including preparing revenue reporting for marketing and Biz Ops.
• Partner with cross-functional teams on campaign activation, trafficking, and optimizations.
• Communicate key campaign performance metrics, insights, optimization recommendations, and upsell opportunities to clients.
• Support monthly campaign billing, ensuring accuracy and timely delivery.
• Coordinate with internal teams to develop end-of-campaign reporting and presentations for clients.
• Establish reporting dashboards for all client campaigns and QA reporting metrics after launch.

Requirements

• 2+ years of previous work experience in Sales, Retail Marketing, Account Management, Media, or related field.
• 1+ years of proven experience managing client relationships and effectively problem solving.
• Proficiency in Office Suite, PowerPoint, and Salesforce.
• Bachelor's degree in relevant fields or equivalent (HS Diploma + 4 years experience).
• Excellent communication skills, strong organization, and project management abilities.
• Ability to multi-task and support multiple campaigns and stakeholders.
• Customer-oriented mindset with a solutions-driven approach.

Nice to Have

• Effective multi-tasking skills supporting multiple campaigns for multiple stakeholders.
• Team player mentality and ability to work well with cross-functional partners in a fast-changing environment.
• Analytical thinker: digest data and make recommendations.
• Flexible and able to pivot quickly to meet business demands.
• Strong familiarity with digital environment: e-Retail, eCommerce, or retail media networks.

Qualifications

• Bachelor's degree in relevant fields or equivalent (HS Diploma + 4 years experience).

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching contributions), and an employee stock purchase plan.
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and other benefits depending on eligibility.