Account Manager

Daniels Health

Saint Louis, MO

Full Time

Senior

95k-125k

29 days ago

Job Description

About the Role

We are looking for an Account Manager to take ownership of a crucial part of the Saint Louis market. This role has significant growth opportunity with the current customer portfolio. The chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and getting involved in Project Management. The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing on client retention and account development in our rapidly growing customer base.

Key Responsibilities

Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability.
Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions.
Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
Project Management and problem solving to drive outcomes inter-departmentally for the customer.
Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education.
Provide product expertise across our full service offering.
Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals.
Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance.
Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education.
Support new product installations or new program implementations at a customer site.
Support strategic customer meetings to communicate best practices, business results and successes.
Facilitate quarterly business reviews, conduct pre-work audits, data assessment and stakeholder feedback collation to provide strategic recommendations and process improvements.

Requirements

5+ years of industry experience.
Strong relationship building skills.
Hospital services or related service industry experience highly desirable.
Excellent verbal and written communication skills.
Strong presentation skills with value-based selling confidence.
Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.

Nice to Have

Experience in hospital services or related industries.

Qualifications

Industry experience of 5+ years.
Proficiency in Salesforce.com and Microsoft Office.

Benefits & Perks

Potential annual performance bonus.
Benefits and/or other applicable incentive compensation plans.

Working at Daniels Health

Daniels Health & Sharpsmart is an equal opportunity employer committed to principles of non-discrimination and harassment. They promote diversity and inclusion, ensuring equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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