Account Manager

About the Role

Key Responsibilities

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner
• Duties, responsibilities and activities may be assigned or changed from time to time

Requirements

• Bachelor's degree in business, logistics, supply chain, or management preferred
• Experience in the transportation industry preferred
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word
• Highly effective communication, both verbal and written
• Attention to detail, organizational skills, and customer focused
• Ability to work weekend rotation when scheduled

Qualifications

• Bachelor's degree in business, logistics, supply chain, or management (preferred)