Account Representative - Imports

About the Role

Key Responsibilities

• Works directly with clients on conflict resolution as issues arise.
• Ensures that client issues are dealt with in an efficient manner.
• Works with the account manager to process invoices and account receivables.
• Collaborates closely with the project team to maintain continuous knowledge of the account status.
• Ensures all processes and procedures are followed and works toward process improvement.
• Communicates all aspects of company capabilities and services to the client.
• Conducts report analysis, trending, and implements corrective actions.
• Performs other duties as assigned.

Requirements

• People skills required to create, maintain, and enhance customer relationships.
• Extremely detail-oriented.
• Technical competence in Excel, Word, PowerPoint, etc.
• Motivated and goal-oriented.
• High level of initiative and ability to work well in a team environment.
• Excellent written and oral communication skills.
• Ability to handle stressful situations and deadline pressures.
• Plans and carries out responsibilities with minimal direction.
• BA in Business Administration or four years of related experience.
• Professional certification may be required in some areas.
• Must complete PI assessment to be considered for the position.

Nice to Have

• Experience with conflict resolution.
• Experience in logistics or import-related roles.

Qualifications

• BA in Business Administration or four years related experience.
• Professional certification (may be required in some areas).

Benefits & Perks

• Quarterly Incentive Plan.
• 136 hours of Paid Time Off (17 days) for Sick or Personal Use.
• Excellent Medical, Dental, and Vision benefits.
• Tuition Reimbursement for education related to the job.
• Employee Referral Bonuses.
• Employee Recognition and Rewards Program.
• Paid Volunteer Time.
• Employee Discounts.
• Wellness Incentives up to $100 per year for completing challenges.