Account Specialist

About the Role

Key Responsibilities

• Initiate contingent worker onboarding within two business hours of client requisition submission.
• Welcome onboarding contingent workers to EWM through personal phone call and email outreach.
• Administer contingent worker onboarding, ensuring completeness and compliance with EWM and approved client requirements.
• Administer pre-employment background and drug screening in accordance with approved client requirements.
• Administer completion of form I-9 in accordance with USCIS regulations.
• Provide proactive, continuous contingent worker onboarding status information to Account Managers and clients.
• Act as a primary point of contact for assigned contingent workers and associated client hiring managers.
• Provide contingent workers and associated client hiring managers with access and instruction to time entry and approval system.
• Complete assignment data entry for new and ongoing contingent worker assignments in all required systems.
• Audit and correct new and ongoing assignment data to support accurate payroll and invoice processing.
• Respond to contingent worker and hiring manager inquiries as appropriate.
• Escalate sensitive matters to Account Managers as appropriate.
• Maintain awareness of onboarding processes, payroll, timekeeping, safety incident processes, health benefits eligibility, and I-9 requirements.
• Maintain fluency of EWM and vendor systems used in onboarding, screening, timekeeping, and data maintenance.

Requirements

• Minimum of 2 years of experience in HR, payroll, or similar fields.
• Knowledgeable in compliance areas and task-driven mentality.
• Values adherence to EWM processes and standardization.
• Exceptional attention to detail and accuracy with a maximum 2% error ratio.
• Sense of urgency with high responsiveness and commitment to deadlines.
• Intermediate proficiency in MS Excel and Adobe Acrobat (PDF).
• BA/BS degree from an accredited university.
• Knowledge of a variety of state-specific employment laws.
• Previous experience as a mentor or team lead.

Nice to Have

• Experience with HR, payroll, or related fields beyond minimum requirements.

Qualifications

• BA/BS degree from an accredited university
• Minimum of 2 years of experience in HR, payroll, or similar
• Knowledgeable on a variety of state-specific employment laws

Benefits & Perks

• Medical, Dental, Vision, Life Insurance
• 401(k) plan, Roth IRA, and Flexible Spending Account offerings
• Paid Time Off and Sick time
• 12 Paid Holidays annually
• Tuition Reimbursement Program
• Health and Wellness benefits
• Pet Insurance
• Company-sponsored Volunteer Events
• Corporate Discounts (20-60% off on movies, hotels, concerts, sporting events, and more)