Airline Accounts Manager

About the Role

Key Responsibilities

• Build and maintain strong relationships with airport authorities and participate actively in the airport community.
• Ensure the account operates per contract terms and service level agreements.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA legislation and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.
• Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
• Represent the company's image with integrity and professionalism.

Requirements

• Bachelor's degree in Business, Aviation Management, or a related field (or equivalent work experience).
• Minimum of 3-5 years of management experience, preferably in aviation or a related industry.
• Strong understanding of TSA regulations and airport security protocols.
• Experience managing budgets, scheduling, and labor cost allocation.
• Ability to effectively supervise, motivate, and train staff.
• Independent judgment and decision-making skills required.
• Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.

Nice to Have

• Excellent communication and relationship-building skills, particularly with stakeholders like airport authorities.
• Knowledge of ground support equipment and preventative maintenance planning.
• Proficiency in MS Office and operations management software.
• Problem-solving and decision-making skills in a fast-paced environment.
• Leadership and mentorship capabilities, with experience in creating development plans for team members.
• Ability to read, write, fluently speak and understand the English language.

Benefits & Perks

• Access your pay when you need it through DailyPay app.
• On the spot awards offered through the Awardco Platform including gift cards and more.
• Multiple options for both full and part-time employees for medical care.
• Travel Discounts, Pet insurance, Discount Shopping & More.
• Wellness Programs offered to all employees.
• 401k program offered with company match.
• Opportunity for Internal Mobility and transfers.