Associate Customer Development Manager

About the Role

Key Responsibilities

• Executes strategies and develops tactics that align with customer strategies to deliver shipment forecast and consumption, and share goals.
• Collaborates with internal and external partners to devise mutually profitable business plans that can be feasibly executed.
• Develops and maintains relationships at the customer level to drive growth through key category platforms and initiatives.
• Manages new item execution including speed to market targets, shipment forecast, and consumption goals within assigned area.
• Manages trade funds within budget and analyzes promotional spending to maximize ROI.
• Participates in special projects as assigned.
• Implements 4P's (product, placement, promotion, and pricing) business tactics that align with brand strategies and meet customer needs.
• Manages trade budget for the assigned area including Lynx, returns, displays, and other promotional efforts.
• Achieves forecast accuracy by working with CPFR partners.
• Troubleshoots orders, provides status to customers, and seeks to resolve logistical issues and challenges.
• Collaborates with finance, supply chain, brand, and sales strategy teams to align efforts and tactics with customer(s).
• Acts as primary point of contact for a category or categories with the customer and meets regularly with buyers to discuss progress, initiatives, issues, and threats.
• Executes new product launches and provides promotional materials for assigned customer(s).
• Conducts analysis to assess the effectiveness of promotional activities and strategies.
• Monitors key metrics to measure progress to goals.
• Utilizes syndicated and customer data to inform sales plans.
• Tailors customer- and product-specific sales presentations to support recommendations.
• Participates in regular meetings with key customer decision-makers such as Sr. Buyers and Customer Business Analysts.
• Ensures compliance with company policies and procedures at all times.

Requirements

• 4-year degree required.
• 3 years of prior consumer sales-related experience required.
• Broad experience across sales, operations, trade, and category roles is preferred.
• Ability to interpret and communicate complex business data.
• Ability to communicate and negotiate effectively.
• Syndicated data experience required.
• Experience working with a top ten retailer (e.g., Walgreens, Walmart, Target, CVS) preferred.
• Demonstrated ability to build strong business relationships.
• Ability to work effectively within a fast-paced, complex matrix environment.

Nice to Have

• Experience working with a top ten retailer such as Walgreens, Walmart, Target, CVS.

Qualifications

• 4-year degree
• 3 years prior consumer sales-related experience

Benefits & Perks

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More
• Learning & Development Opportunities
• Employee Resource Groups
• Total Rewards include salary, bonus (if applicable), and benefits