Asst Director of Sales / Director of Sales

About the Role

Key Responsibilities

• Works with sales leader to ensure understanding of sales strategy and effective implementation for the segment.
• Creates and implements a sales plan addressing revenue, customers, and the market for the segment led by the DOS.
• Assists with the development and implementation of internal and external promotions.
• Provides positive and aggressive leadership to ensure maximum revenue potential, including setting personal booking goals.
• Recommends booking goals for sales team members.
• Monitors all day-to-day activities of direct reports.
• Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager.
• Participates in sales calls with team members to acquire new business or close on business.
• Executes and supports operational aspects of booked business, such as generating proposals, writing contracts, and customer correspondence.
• Analyzes market information using sales systems and implements strategies to meet financial goals.
• Assists Revenue Management with completing accurate six-period projections.
• Reviews sales and guest satisfaction results to identify areas for improvement.
• Displays leadership in guest hospitality, exemplifies customer service, and creates a positive guest relations environment.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to gather feedback on quality, service, and satisfaction.
• Empowers employees to provide excellent customer service and observes service behaviors for feedback.
• Incorporates guest satisfaction into department meetings for continuous improvement.
• Participates in and supports company's Customer Service Standards and Brand Standards.
• Develops and manages relationships with key internal and external stakeholders.
• Works collaboratively with off-property sales channels to ensure aligned sales efforts.
• Attends customer events, trade shows, and sales missions to build and develop key relationships.
• Interviews and hires management and hourly employees with appropriate skills.
• Utilizes available on-the-job training tools for employees.

Requirements

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 3 years experience in sales and marketing or related professional area.
• OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 1 year experience in sales and marketing or related professional area.
• Experience in developing and executing sales strategies.
• Ability to analyze market data and implement strategies to meet financial goals.
• Strong leadership skills and ability to manage a sales team.
• Excellent customer service and relationship-building skills.
• Ability to work collaboratively with internal teams and external partners.
• Experience in hospitality or hotel sales preferred.

Nice to Have

• Experience with sales systems and financial projections.
• Experience attending trade shows and sales events.
• Knowledge of hospitality industry standards and practices.

Qualifications

• Educational qualifications as specified in requirements.

Benefits & Perks

• Opportunities for career growth within Marriott International.
• Work environment focused on hospitality and guest satisfaction.
• Being part of a global team committed to diversity and inclusion.