Client Manager Location Business Development - Brookings, SD

About the Role

Key Responsibilities

• Manage team deliverables related to clients and internal systems, including reviewing staff work, providing feedback, coaching staff, and ensuring quality of service.
• Meet with clients as needed, provide financial reports and cash flow analysis, and handle client requests and questions.
• Review monthly invoices, communicate scope of work changes, and resolve billing issues.
• Collect on past due clients when they fall behind.
• Develop brand presence and sales in the local market through relationship building with service clubs and business leaders within a 30-mile radius.
• Organize and implement local marketing efforts to raise community awareness of services.
• Work with Business Development staff to meet and close new clients.
• Use team calendar and task management software to schedule appointments and track tasks.
• Use QB Time to monitor billable and non-billable hours.
• Communicate effectively via voice, text, and email with clients and staff, maintaining professionalism.
• Work closely with corporate leaders to keep teams and clients informed.
• Present information clearly to clients and staff, define problems, collect data, and draw valid conclusions.
• Attend weekly training meetings, participate in company-wide training, and utilize resources to become a subject matter expert.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Business or Accounting.
• 5+ years of experience in bookkeeping or accounting.
• Controller-level experience preferred.
• Proficiency with Microsoft Office applications (Word, Excel).
• Experience with small business accounting software such as QuickBooks Desktop and QuickBooks Online.
• Familiarity with Google Suite, Zoom, and QB Time.
• Attention to detail and ability to be self-directed.
• Understanding of mathematical concepts in a business environment.
• Strong communication, facilitation, and interpersonal skills.
• Customer focus and organizational skills.
• Analytical thinking skills and ability to collaborate in a team environment.

Nice to Have

• Controller-level experience.

Qualifications

• Bachelor's Degree in Business or Accounting.
• 5+ years experience in bookkeeping or accounting.