Commercial Marketing Manager - Omnichannel Journey Strategy

T-Mobile

Bellevue, WA

Full Time

Mid Level

84k-152k

17 days ago

Job Description

About the Role

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That&#039;s how we&#039;re UNSTOPPABLE for our employees! This position will be located in Bellevue, WA or Overland Park, KS. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office. We are looking for a strategic, innovative, and execution-driven marketing manager to lead initiatives that drive customer retention and growth. This role is positioned at the intersection of strategy, marketing, and execution, working with cross-functional teams to define and implement campaigns supporting the strategic vision.

Key Responsibilities

Drives development and implementation of marketing plans focused on segmenting, targeting and positioning for the postpaid base portfolio.
Responsible for identifying opportunities based on competitive landscape, business performance and customer pain points. Provides strategic recommendation on offers and programs to retain customers.
Influence and lead cross functional teams to champion new concepts and ideas.
Uses data-driven insights to create customer journeys and content based on user behavior, demographics, and preferences. Utilizing a consumer-centric approach with desire for deep understanding of customer behaviors, preferences, and expectations.
Leads business performance including tracking of results, preparing contingencies and developing iterations of the plan in a competitive environment.

Requirements

Bachelor's Degree or equivalent experience (Required).
4 - 7 years of marketing experience in categories such as software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods.
Experience driving email, SMS, push notifications, and owned marketing programs to engage customers throughout their lifecycle.
Strong communication skills by presentation, written and verbal methods, and executive presence.
Experience in defining and driving go-to-market strategies (Preferred).

Nice to Have

Master's/Advanced Degree (Preferred).

Qualifications

Educational background includes a Bachelor's Degree or equivalent experience.
Experience in marketing roles for 4 to 7 years in relevant categories.

Benefits & Perks

Competitive base salary and compensation package.
Annual stock grant, employee stock purchase plan, 401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account, paid time off, up to 12 paid holidays.
Paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching.
Disability, voluntary AD&amp;amp;D, accident, life, and long-term care insurance.
Mobile service & home internet discounts, pet insurance, transit programs.

Working at T-Mobile

At T-Mobile, our benefits exemplify the spirit of One Team, Together! We love helping our employees grow in their careers, fostering a culture of aiming high and shared drive. We value diversity and inclusion, and our culture encourages continuous growth and innovation. We believe in living our values while investing in your career growth—you're unstoppable!

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