Community specialist

Crumbl

Lindon, UT

Full Time

Entry Level

12 days ago

Job Description

About the Role

The Community Team Specialist serves as Crumbl's voice online, with a PR mindset and the ability to identify opportunities for sales, education, and relationship-building. The role involves controlling the online narrative about Crumbl and its competitors, capturing user-generated content, and reporting on platform trends, opportunities, and customer feedback. Crumbl is a rapidly growing cookie company founded in 2017, with over 1000 locations across the USA and Canada, known for its iconic branding, rotating cookie flavors, and passionate team.

Key Responsibilities

Respond to all public and private comments on platforms including Facebook, Instagram, TikTok, LinkedIn, Pinterest, Twitter, and YouTube.
Establish and strengthen relationships with platform users and help them build a deeper relationship with Crumbl.
Find and manage online dialogue in which Crumbl or its competitors are tagged or referenced.
Collect user-generated content for Social Managers to leverage in online posting strategy.
Collect cookie, store, and general brand reviews to help the company grow.
Provide Surprise & Delight opportunities where applicable and execute all required tasks from start to finish.

Requirements

Excellent verbal and interpersonal communication skills.
Excellent problem-solving skills.
Ability to convey Crumbl's voice online.
Highly organized.

Working at Crumbl

Crumbl is an equal opportunity employer that values diversity and inclusivity. The company emphasizes cutting-edge technology, iconic branding, passionate people, and a collaborative work environment. Crumbl supports its employees and franchisees across the United States, fostering a community-oriented culture with a focus on quality and innovation.

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