Social Media Community Manager (Nightshifts) - US English

Social Element

Houston, TX

Part Time

Mid Level

4 days ago

Job Description

About the Role

Social Element Houston is a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. They focus on creating unskippable content, making scrolling safer, building stronger connections, and making a positive impact through social media. The company values genuine human connection, brand growth, trust, and loyalty, and believes social media offers the best opportunity for brands to engage emotionally with their audiences. They are hiring part-time Social Media Community Managers to represent their clients' brands and engage with online communities, primarily during night shifts.

Key Responsibilities

Respond to consumer queries and complaints on social media platforms on behalf of the brand.
Engage with the online audience to build positive associations and community connection.
Maintain the brand's bright, playful, and happy look and feel in all interactions.
Use knowledge of social media best practices and customer service skills to provide authentic interactions.
Ensure the brands are connecting with their communities in a genuine, human, and caring manner.

Requirements

Strong US English written skills with excellent grammar for crafting engaging responses.
Experience in engagement, social customer care, and/or community management with a brand or digital agency.
Experience with social media platforms such as Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and YouTube.
Up-to-date knowledge of social media trends and different audience types.
Confidence with digital technology and familiarity with various tech tools and platforms.
Self-motivated and comfortable working remotely.
Availability to work from 5pm to 5am EST, including weekends.
Meet IT requirements: Windows 11 / macOS Ventura or higher, minimum 8GB RAM, reliable home broadband (20 Mbps download/1 Mbps upload minimum), webcam, headset, and compatible device.

Nice to Have

Experience with social media content creation and understanding of social media policies.
Familiarity with social media engagement techniques and tone of voice.
Experience working with virtual machines or advanced IT setup (if applicable).

Qualifications

Proficiency in US English language and grammar.
Experience in social media engagement or community management.

Benefits & Perks

Hourly paid work with flexible night shift hours.
Opportunity to work remotely from the United States.

Working at Social Element

Social Element values diversity, equality, and inclusion, emphasizing a fair and transparent hiring process. They encourage applications from individuals of all backgrounds, especially those from underrepresented groups, and are committed to providing support and accommodations throughout the recruitment process.

Apply Now