Consultative Technical Account Specialist- Digital Advertising (SMB & Agency Focus)

Accenture

San Jose, CA

Full Time

Entry Level

9 days ago

Job Description

About the Role

We are seeking a strategic and client-centric Consultative Technical Account Specialist to support a defined Book of Business for a world-renowned digital advertising platform. This role focuses exclusively on enhancing and growing existing client portfolios—with no responsibility for lead generation or new client acquisition. You will act as a trusted advisor, leveraging sales acumen, platform expertise, and performance insights to drive measurable results for SMB advertisers and agencies. The ideal candidate is highly skilled in relationship management, revenue growth strategies, and crafting compelling online presentations that influence client outcomes.

Key Responsibilities

Manage and grow an assigned Book of Business, ensuring client retention, performance improvement, and strategic revenue expansion.
Build strong, consultative relationships by understanding client goals and aligning them with tailored advertising solutions.
Apply sales skills with a growth mindset, identifying upsell and optimization opportunities to increase client investment and satisfaction.
Analyze performance data and turn it into clear, actionable insights that drive client decision-making.
Create and deliver impactful online presentations and pitches, tailored to client needs and maturity level—built from scratch using data, platform features, and strategic goals.
Serve as the primary point of contact for strategic and technical guidance, providing ongoing support and platform education.
Collaborate cross-functionally with internal teams (sales, product, support) to resolve issues and advocate for client needs.
Monitor account health, engagement, and KPIs to ensure clients continuously see value and performance improvements.

Requirements

1+ years of experience managing digital marketing campaigns or advertising products (e.g., Meta, Google Ads, Microsoft Ads, Snapchat, TikTok, etc.).
1+ years of account management experience in a client-facing, strategic capacity.
Proven ability to drive revenue growth through consultative selling and data-led optimization.
Experience creating and leading client pitches, both in real time and asynchronously.
Strong understanding of digital advertising KPIs, campaign optimization tactics, and platform strategy.
Excellent communication skills in English (Advanced/C1+), with the ability to simplify complex technical topics.
Proficiency with CRM tools (e.g., Salesforce) and productivity suites (Office or G-Suite).
Analytical mindset with attention to detail and the ability to extract insights from campaign data.
Comfortable managing multiple client relationships in a dynamic, performance-driven environment.

Working at Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments, and organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our culture of shared success and commitment to creating 360° value enables us to help clients reinvent and build trusted, lasting relationships.

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