Creative Account Manager

About the Role

Key Responsibilities

• Serve as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team, promoting the agency's ideas and benefits with confident attitude and polished communication skills.
• Ensure best-in-class account handling and relationship development through inspiring and delighting clients with added value ideas and services.
• Build new relationships and nurture existing relationships with internal and external clients.
• Participate in meetings with existing clients and internal teams to identify new services or offerings to meet clients' evolving needs; serve as the Subject Matter Expert on processes, capacity, timelines, etc.
• Coordinate client-specific projects throughout the lifecycle, including estimate creation, project selection, resource assignment, monitoring progress, and generating invoices.
• Translate client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Partner with the client, the Account Team, and project teams to resolve project issues.
• Ensure accurate and timely invoices by maintaining correct project details and supporting evidence throughout the project lifecycle.
• Partner with Client Integration and the Account Team to ensure a smooth transition for new clients, attending pre-integration and planning meetings as needed.
• Participate in cross-functional teams to develop or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, and quality.
• Provide solutions for business-related issues and generate specific plans to achieve objectives.
• Manage and balance marketing budgets to maximize ROI and drive incremental sales.
• Provide expertise on customer pricing and promotional planning.
• Plan, direct, and coordinate activities of employees to ensure goals are accomplished.
• Mentor, coach, train, and develop team members.
• Perform additional duties as assigned.

Requirements

• Bachelor's Degree in Sales, Marketing or related field.
• 6+ years previous account management experience in a Creative Design Agency, Market Research firm or similar consulting environment, or equivalent combination of education and experience.
• Prior managerial/supervisory experience preferred.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High proficiency in MS Office Suite, Outlook, and Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
• Strong verbal and written communication skills, including analysis, interpretation, and reasoning.
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers, colleagues, and clients.
• Ability to work well autonomously and within a team in a fast-paced, deadline-oriented environment.
• Ability to influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines, and reporting.

Nice to Have

• Experience with managing marketing budgets and promotional planning.
• Experience in a fast-paced, deadline-driven environment.

Qualifications

• Bachelor's Degree in Sales, Marketing or related field.
• 6+ years of relevant account management experience.