Customer Accounts Manager

About the Role

Key Responsibilities

• Attain and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy.
• Serve as second in command to the General Manager.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtaining customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Maintain customers contact over the phone and through home visits.
• Update customers information and maintain accuracy.
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy, including satisfactory MVR (driving record).
• Canada at least the age of 18.
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitasking effectively.
• Proper telephone etiquette.
• Proficient computer skills.

Nice to Have

• Two years of college or two years of previous management experience preferred.

Qualifications

• High School diploma or equivalent (preferred).
• Two years of college or previous management experience (preferred).