Customer Development Manager Job Details | Nestle Operational Services Worldwide SA

About the Role

Key Responsibilities

• Develop strategic and winning relationships with assigned accounts.
• Focus on business development and divisional wins such as displays, distribution gains, and ACV enhancement.
• Establish strong working relationships with internal teams including Customer Strategy, Finance, and Customer Service.
• Understand the customers' go-to-market model including Category Management strategy.
• Deliver target budget plan and new product distribution goals.
• Execute brand and category growth strategies aligned with the customer.
• Identify new opportunities for growth and develop strategic written sales plans in accordance with corporate goals.
• Maintain understanding of customer objectives and liaise with RVP to develop operational plans to manage execution and measure results.
• Foster and grow existing and new relationships within accounts, gaining insight into current and potential future needs.
• Educate business partners on products, retail goals, and success measurement.
• Deliver customer presentations demonstrating innovation, shelf positioning, promotions, and pricing.
• Manage daily business operations including UPC product/item setup, maintenance, logistics, and inventory management.
• Sell-in new products and promotions to qualified retailers, ensuring full-line distribution.
• Work with customers to implement retail initiatives and monitor standards.
• Manage ongoing contracts to strengthen market position and strategic alignment.
• Input trade investment data into systems (TIM and Osprey), manage trade funds, and perform sales forecasting.
• Handle trade management and budget processing to ensure strong ROI.
• Conduct monthly reporting, sales analytics, and insights to maximize sales efficiency.
• Perform other duties as required.
• Manage P&L within respective account coverage.

Requirements

• Bachelor's degree in business or related field preferred.
• 5+ years of experience; minimum 2 years managing large customers desired.
• Sales experience in Value or Specialty retail channels preferred.
• Experience in consumer goods and vitamins and supplements preferred.
• Experience using syndicated data to determine customer needs and establish effective pricing and promotional activities.
• Knowledge of project management and managing projects in a fast-moving environment.
• Relationship management skills and experience working with partners to build initiatives.
• Strong cross-functional relationship skills with assigned accounts.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Nice to Have

• Ability to manage multiple priorities and brands/categories.
• High organizational skills and good communication skills.
• Ability to work independently and meet deadlines.
• Creativity and willingness to explore uncharted territory in setting recommendations and goals.
• Problem-solving skills with a solutions-oriented mindset.
• Leadership qualities to push past obstacles and overcome objections.
• Ability to listen to customers, gain insights, and advance objectives.
• Strong data synthesis and articulation skills.
• Financial acumen and P&L management experience.

Qualifications

• Educational background in business or related field (preferred).
• Experience managing large customers and in retail channels.

Benefits & Perks

• Performance-based incentives and a competitive total rewards package.
• Includes a 401k with company match, healthcare coverage, and other benefits.
• Benefits may vary depending on the position.