Strategic Programmatic Partner Manager

About the Role

Key Responsibilities

• Responsible for proactively managing the day-to-day support of partner accounts such as DSPs, SSPs, or Networks.
• Provide strategic and tactical client service to a complex and high touch customer base.
• Proactively oversee assigned portfolio, identify growth opportunities and facilitate strategic account planning.
• Hands on management of client business processes including, but not limited to onboarding and implementation, reporting, training, optimization recommendations and coordination with billing.
• Ensure the quality of services and solutions, including satisfactory resolution of all support requests and troubleshooting of all reporting, ad-serving, or data needs.
• Collaborate with technical teams to automate programmatic workflows and improve presentation and data sharing mechanisms for client meetings.
• Identify patterns and proactively surface ideas to improve quality and internal process, productivity and efficiency.
• Assist in DSP rate projects and other programmatic operational support tasks.
• Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout.
• Successfully manage customer expectations throughout the existing partnership.
• Develop and maintain strong, active relationships with clients at both senior and mid-management levels, identify opportunities for joint marketing or business collaboration.
• Finesse sometimes complicated relationships and streamline communication across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners.
• Lead client meetings to understand partner goals and objectives, and share and align on client goals with internal stakeholders.
• Attend off-site meetings, conferences or industry events, as necessary.

Requirements

• 2+ years overall work experience.
• 1-2 years of experience in Client Services or Account Management with an understanding of the online advertising industry.
• Bachelor's Degree or equivalent/higher level of education.
• Exceptional command of Microsoft Excel and PowerPoint.
• Direct experience working at an advertising agency, publisher, ad network or demand side platform preferred.
• Self-motivated, independent thinker and a team player, with strong problem solving skills.
• Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and perform in high pressure environments.
• Outstanding written and verbal communication skills, capable of conveying issues clearly and ensuring successful communication channels.
• Ability to interact and communicate effectively with management including senior executive level.
• Organized with a rigorous attention to detail, drive for excellence, and a positive 'can-do' attitude.
• Passion and desire to play a key role in driving a new business to success in the advertising technology space.

Nice to Have

• Experience working at an advertising agency, publisher, ad network or demand side platform.

Qualifications

• Bachelor's Degree or higher.

Benefits & Perks

• Role will be eligible for bonus/commission (as applicable), equity, and benefits.
• Salary range between $54,000 to $101,000 based on qualifications, skills, experience, and location.