Customer Development Manager (Natural Channel) Job Details | Nestle Operational Services Worldwide SA

About the Role

Key Responsibilities

• Detailed understanding of the Customers go-to-market model including Category Management strategy.
• Deliver target Budget plan and new product distribution goals.
• Execute our brand and category growth strategy that align with the customer.
• Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.
• Maintain clear understanding of customer objectives, and liaise with RVP to develop operational plans to manage execution and measure results.
• Relationship management with account cross functional areas, Corporate and divisions. Ongoing meetings and access to DMM's and VP of merchandising.
• Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers.
• Educate our business partners on our products, retail goals, and measurement of success.
• Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
• Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
• Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items).
• Work with customers to implement Retail initiatives and monitor Retail standards.
• Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and Nestlé Health Science's market position.
• Responsible for working with agencies to input Trade Investment Management (TIM): system input, trade fund management, direct sales forecasting and projection activities for the company.
• Perform monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.
• Manage P&L within respective account coverage.
• Perform other duties as required.

Requirements

• Bachelor's Degree in business or related field is preferred.
• 5 years of experience is preferred with at least 2 years managing large customers.
• Experience within Natural Chains such as Sprouts is highly preferred.
• Sales experience in the Natural, Grocery, Drug and/or Mass retail channel(s) is required.
• Experience in consumer goods and Vitamins and supplements is highly preferred.
• Prior experience using syndicated data to determine customer needs and establish effective pricing and promotional activities.
• Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment.
• Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals.
• Strong cross functional relationships with assigned accounts.
• Proficient in MS Office Suite (Word, Excel, Power Point, etc).
• High level of organizational skills, good written and oral communication skills.
• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow-up when responses are needed.
• Deep understanding of the assigned Customer and demand creation plans.
• The ability to utilize creativity and push beyond the obvious, comfortable going into 'unchartered' territory in setting out recommendations and goals.
• Problem solver with a solutions oriented mindset.
• Must be a dynamic leader who can push past obstacles and overcome objections.
• Understand the value of listening to customers, gaining insights and moving objectives forward.
• Must be an articulate communicator who can quickly synthesize data.
• P&L management and strong financial acumen.
• Ability to negotiate with business partners.

Nice to Have

• Experience within Natural Chains such as Sprouts is highly preferred.
• Experience in consumer goods and Vitamins and supplements is highly preferred.

Qualifications

• Bachelor's Degree in business or related field (preferred).
• 5 years of experience with at least 2 managing large customers (preferred).

Benefits & Perks

• Performance-based incentives and a competitive total rewards package.
• Includes a 401k with company match, healthcare coverage, and a broad range of other benefits.
• Incentives and/or benefit packages may vary depending on the position.