Digital Content Strategist

Software Resources

Orlando, FL

Contract

Mid Level

14 days ago

Job Description

About the Role

The Digital Content Strategist is responsible for managing the transition and creation of digital content between multiple platforms, with a primary focus on migrating content from SharePoint to ServiceNow. This role emphasizes content strategy, development, and optimization to ensure seamless, engaging, and accessible digital experiences for internal stakeholders. The position is a contract opportunity with Software Resources, a staffing partner specializing in technology, finance, and marketing placements, working with a major corporation in Orlando, FL.

Key Responsibilities

Lead the migration of intranet content and team sites from SharePoint to ServiceNow, ensuring consistency, usability, and compliance with brand and accessibility standards.
Collaborate with Communications, Legal Operations, HR, IT, and other business units to gather requirements, define content strategies, and implement digital solutions.
Design and maintain intuitive, user-centered layouts and navigation structures for ServiceNow employee center or equivalent portals, in partnership with Legal and Communications.
Develop and manage digital content, including landing pages, knowledge articles, and targeted communication.
Support change management and training efforts by creating documentation, guided tours, and communication plans for new digital features and transitions.
Ensure compliance with data privacy, accessibility (WCAG), and corporate governance standards.
Coordinate UAT with stakeholders in partnership with Business Analyst and Project Manager.

Requirements

Bachelor's degree in Communications, Digital Media, UX design, Information Systems, or a related field.
Three plus years of experience in digital content management, intranet administration, or digital communications.
Hands-on experience with SharePoint (required).
Strong understanding of UX principles, content strategy, and digital accessibility.
Excellent written and verbal communication skills with a keen eye for detail.
Proficiency in HTML/CSS and familiarity with design systems or UI builders is a plus.
Experience with enterprise change management and organizational communications (preferred).
Familiarity with agile methodologies and digital project management tools such as Jira and Trello (preferred).
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment (preferred).

Nice to Have

Experience with ServiceNow, specifically Employee Center or Knowledge Management modules.
Familiarity with design systems or UI builders.

Qualifications

Bachelor's degree in a related field.
Three or more years of relevant experience.

Benefits & Perks

Medical, dental, and vision coverage.
401(k) with company match.
Short-term disability.
Life insurance with AD&D.

Working at Software Resources

Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. They work with companies nationwide, connecting skilled professionals with the right opportunities, and value professionals at all experience levels and specialties.

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