Digital Employee Communications Manager

About the Role

Key Responsibilities

• Develop and manage digital benefits communications campaigns for clients' annual benefits enrollment, new hire onboarding, and beyond, focusing on channels such as benefit guides, microsites, and videos.
• Attend client meetings and lead discussions on communication initiatives with a consultative approach, creating engagement strategies based on client needs.
• Develop and update various benefit communication materials including benefit guides, microsites, digital benefit hubs, and other materials as directed.
• Manage projects from start to finish, coordinating deadlines and prioritizing tasks for multiple projects with short turnaround times.
• Prepare content, oversee edit rounds, and proofread finalized materials.
• Provide product education and assist with special communications projects as needed.
• Review other materials and support colleagues as necessary.
• Continuously discover and implement new functions and industry best practices to maximize efficiency.
• Report on the effectiveness of digital employee communications campaigns and provide strategic recommendations for optimization.
• Hire, onboard, train, and manage the performance of Digital Communication Consultants.
• Conduct regular check-ins, development planning, and talent assessment for team members.
• Serve as a mentor/coach, providing feedback and performance improvement opportunities.
• Work with the Director to set task management protocols, provide backup coverage, and identify cross-training opportunities.
• Handle issue resolution as the initial point of escalation.
• Participate in new business review and RFP responses as necessary.

Requirements

• Bachelor's degree in communications, marketing, graphic design, or a related major.
• 7+ years of professional communications, graphic design, and/or UX experience.
• 3+ years of supervisory or team leadership experience overseeing others.
• Proficient with Adobe Creative Suite, Microsoft Office, website creators, and content management systems such as WordPress.
• Experience with project management systems like Workfront, SharePoint, or Monday.com.
• Ability to handle multiple projects simultaneously and work independently or as part of a team.
• Effective client service skills with excellent written and verbal communication abilities.
• Ability to think critically and work consultatively across departments and with clients.
• Experience delivering accurate, timely, and engaging messages through digital channels.

Nice to Have

• HR and/or benefits content experience.

Qualifications

• Educational background with a bachelor's degree in a relevant field.

Benefits & Perks

• Comprehensive benefits package including 401(k) with employer contributions, employee stock purchase plan, and long-term incentive awards.
• Medical, dental, and vision insurance.
• Various types of leaves of absence, paid time off including 12 paid holidays and 15 days of paid vacation per year.
• Paid sick leave, short-term and optional long-term disability insurance.
• Health savings account, dependent care reimbursement accounts, and life insurance options.
• Optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and employee assistance programs.