Director of Business Development & Member Engagement

About the Role

Key Responsibilities

• Develop strategies and partnerships with healthcare organizations in collaboration with the President & CEO.
• Implement and track strategic initiatives to add value to members' health plans and reduce healthcare spend.
• Serve as a visible point of contact for members, brokers, consultants, and third-party administrators, coordinating communication with FrontPath staff.
• Research and develop new business opportunities, including overseeing requests for proposals and response development.
• Manage relationships with products and services such as PBM, On Site/Near Site Clinics, Wellness Programs, Dental & Vision, and other employee benefit plan design offerings.
• Build and maintain partnerships with brokers, consultants, TPAs, pharma vendors, and network collaborators.
• Prepare and oversee the annual budget for Business Development, Member Engagement, and Marketing.
• Drive revenue development through new members, products, and services.
• Conduct onboarding, member implementations, and issue management for new members.
• Develop and review member communications, host meetings, and support marketing campaigns.
• Maintain member interaction records in Salesforce and develop content for communications, newsletters, and surveys.
• Collaborate on contract negotiations and legal reviews with the President & CEO.
• Review and develop network design opportunities and oversee joint network product development.
• Support regulatory compliance activities related to self-funded health plans, including CAA, No Surprises Act, and Mental Health Parity.
• Assist with website development, prospect development, and marketing materials.

Requirements

• Bachelor's degree from an accredited college or university.
• Minimum of 3 years of related work experience, including client services functions such as strategic account creation and execution.
• Knowledge of local market forces and health care reform.
• Ability to create and foster strategic relationships with key stakeholders.
• Experience using healthcare data for strategic decision-making.
• Excellent oral, written, and interpersonal communication skills.
• Strong teamwork, planning, problem-solving, and organizational skills.
• Proficiency with PC-based Word, Excel, Access, PowerPoint, Outlook, and Salesforce.

Nice to Have

• Demonstrated ability to respond to healthcare data and inform strategic decisions.
• Experience in health plan design and product development.
• Knowledge of healthcare regulatory topics such as CAA, No Surprises Act, and Mental Health Parity.

Qualifications

• Bachelor's degree from an accredited college or university.
• 3+ years of related work experience in client services and strategic account management.

Benefits & Perks

• Not explicitly specified in the description.