Dwell Account Specialist

About the Role

Key Responsibilities

• Provide shipper support to vendors and sellers using Amazon as their freight distributor.
• Ensure vendors receive the service due to them and resolve operational problems.
• Research and resolve missed pickups to ensure freight is collected.
• Analyze daily reports on missed pickups, identify data gaps, and problem-solve using various tools and resources.
• Work through vendor issues by reaching out, tracking activity in Excel, and resolving shipment problems.
• Manage scheduled pickups, re-route hauls, and interact with multiple vendors.
• Participate in morning meetings to review plans and recap previous day’s activities.
• Use Excel to track vendor activity and analyze data related to shipment issues.

Requirements

• Proficient in Excel and Microsoft Office tools.
• Able to analyze and interpret data.
• Excellent written communication skills.
• Reliable and stable work ethic.
• Associate's degree required; Bachelor's degree preferred.
• 4-5+ years of industry experience or a combination of degree and experience.
• Ability to work with multiple screens (approximately 15 tabs at once).
• Problem-solving attitude and ability to handle riddles related to shipment issues.
• Experience in logistics, transportation, or intermodal freight is preferred.

Nice to Have

• Experience in start-up environments.
• Experience working with multiple vendors and managing logistics challenges.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 4-5+ years of relevant industry experience.

Benefits & Perks

• Medical, dental & vision insurance.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan with pre-tax and Roth options.
• Life Insurance (Voluntary Life & AD&D for employees and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid Time Off (PTO, Vacation, Sick Leave).