Executive Account Manager

About the Role

Key Responsibilities

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through products to resolve their requests.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high client satisfaction.
• Maintain expert-level knowledge of Paylocity products and partnerships to ensure clients realize maximum benefit.
• Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year-end.
• Perform other duties as assigned.

Requirements

• Bachelor's degree or applicable client services industry experience.
• Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR benefits administrator.
• Experience in a help desk environment or software support highly desirable.
• Computer skills, including Windows and MS Office programs.
• Customer service focused with strong communication and listening skills.
• Strong problem-solving and analytical ability.
• Strong mathematical aptitude.
• Team orientation and ability to manage change.
• Dependability and attention to detail.
• Ability to sit for extended periods and operate computer and phone systems.

Nice to Have

• Prior experience in project management or problem-solving.
• CPP certification highly preferred.
• Self-starter with the ability to handle multiple projects.
• Excellent business writing skills.
• Strong interpersonal skills to communicate effectively across personalities and organizations.
• Ability to work cross-functionally and build internal partnerships.
• Ability to identify strengths and weaknesses of solutions or approaches.

Qualifications

• Bachelor's degree or applicable industry experience.
• Minimum 3 years' experience in payroll, benefits, or related fields.
• Experience in help desk or software support preferred.
• CPP certification highly preferred.

Benefits & Perks

• Competitive pay range of $45,090 - $83,790 per year, depending on experience.
• Eligible for an annual restricted stock unit grant based on individual performance.
• Full range of benefits including medical, dental, vision, life, disability, and 401(k) match.
• Support for career development and work-life balance through a hybrid work schedule.