Experience Researcher 3 (Content Intelligence)

About the Role

Key Responsibilities

• Lead the design and execution of qualitative and quantitative research studies of varying scale, scope, timeframe, and methodology
• Analyze, synthesize, and model data from user research into actionable insights for product management, design, and engineering teams
• Report findings through compelling, influential presentations, using storytelling techniques to communicate insights and recommendations to stakeholders
• Work with research ops framework to recruit participants based on audience profiles/personas
• Work closely with designers, product managers, developers, and other stakeholders to drive, plan, and prioritize beneficial research
• Mentor, coach, train, and provide feedback to other team members
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

Requirements

• Experience with enterprise software or similar contexts; demonstrable experience with business uses of AI is a plus
• Experience with a variety of qualitative and quantitative research projects and methodologies that drive the product design and development process
• Bachelor's degree or equivalent experience
• Success collaborating with multiple disciplines and stakeholders in designing and executing research studies
• Success in presenting those findings to stakeholders and executive leadership
• Proven experience creating meaningful and actionable insights from research findings
• Strong understanding of the strengths and shortcomings of quantitative and qualitative research methods including when and how to apply them
• Demonstrated experience presenting research reports to a variety of audiences/stakeholders using storytelling techniques to share findings, insights, and recommendations
• Experience with and knowledge of accessibility requirements and guidelines and their implications to technology design
• Research strategy and thought leadership experience
• Exceptional written and spoken communication skills
• Strong organizational, multi-tasking, and time management skills
• Strong communication and collaboration skills applied successfully within team as well as with all levels of employees in other areas
• Strong critical thinking and problem solving skills
• Sound judgement and business acumen skills
• Ability to design effective research studies within constraints of time and scope
• Ability to lead technically complex and/or ambiguous problems with confidence
• Ability to independently and proactively define key research questions, identify methods and logistics, execute, and synthesize data to generate actionable insights
• Ability to create compelling presentations and communicate insights through storytelling methods
• Ability to introduce new research approaches and methods that drive positive outcomes
• Up to 10% travel time required

Nice to Have

• Demonstrable experience with business uses of AI

Qualifications

• Bachelor's degree or equivalent experience

Benefits & Perks

• 401(k) Retirement Savings
• Flexible Schedule
• Paid Time Off
• Medical, Dental, Vision
• Volunteer Paid Time Off
• Wellness Reimbursement
• Paid Parental Leave
• Sabbatical Program