Founding Value Consultant

Decagon International

San Francisco, CA

Full Time

Senior

220k-280k

4 days ago

Job Description

About the Role

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner's mindset, and stronger together—shape how we work and grow as a team.

Key Responsibilities

Lead and scale Decagon's value-based selling efforts with enterprise customers.
Partner with Sales, Product, Customer Success, and Finance to quantify and articulate the business impact of Decagon's AI-native platform.
Uncover customer pain points and build compelling ROI and business cases in collaboration with Account Executives.
Develop industry-specific value frameworks, ROI models, and financial justification materials that resonate with CFOs, COOs, and CX leaders.
Translate platform capabilities into measurable business outcomes for enterprise customers.
Engage with senior stakeholders to communicate value propositions effectively.

Requirements

5+ years in value engineering, consulting, sales engineering, or strategic finance.
Partner with Account Executives on strategic deals to uncover customer pain points and build compelling ROI and business cases.
Develop industry-specific value frameworks, ROI models, and financial justification materials.
Strong financial modeling and Excel skills.
Executive presence and ability to communicate with senior stakeholders.
Experience with enterprise buying cycles and value-based selling methodologies.

Nice to Have

Experience in SaaS, enterprise customer operations, or regulated industries.
Familiarity with GTM systems and workflows.
MBA, consulting, or finance background.
Experience in a high-growth startup environment.

Working at Decagon International

We are an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner's mindset, and stronger together—shape how we work and grow as a team.

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